Delta T&Cs

DELTA TERMS AND CONDITIONS

PLEASE ALSO SEE OUR TERMS AND CONDITIONS FOR ONLINE COURSE PURCHASES

Delta places are limited and we recommend that candidates submit their enquiry early to avoid disappointment.
Candidates who enquire via our website will be contacted by the Delta main course tutor with further information and a Delta application form. If they are successful in their application they will be called to interview. All notifications will occur by email and candidates are required to submit a valid email address and ensure they check this regularly for updates throughout their application process. Please read the Delta Terms and Conditions and the Terms and Conditions for Online Purchases before you apply; submission of the Delta Application form constitutes your agreement to abide by these terms and conditions.

In submitting your Delta application form and making payment of the Delta module fee you are placing an order for a service offered by English Language House and you are offering to purchase this service in accordance with clause 3.3 of our Terms and Conditions for Online Purchases.

If you have any questions about our Terms and Conditions please email us before you submit your application.

TIME FRAME FOR ENTRY TO THE COURSE

We recommend that candidates apply 10+ weeks in advance of the start date/s of the course. This is to allow sufficient time for:

Candidates to review and revise their decision
Our main course tutor to assess and process a candidate's application and pre-interview task
The course tutor to arrange and conduct the candidate's interview
Candidates to access the any pre-course preparation material they will be sent to start preparing for the course.
Candidates to attend a pre-course induction, when required.

HOW TO APPLY

Candidates should complete the Delta enquiry form to express their interest in the course.
Alternatively they can contact us via our contact form or email for information and we will send them details about the course and how to apply.
It is important to read this information thoroughly before you apply and to ask any questions you might have before you submit your application and make any payment.

After you submit your application:

This will be assessed by our main course tutor and, if your application is successful, we will invite you to interview.
If your application is unsuccessful, you will not be called to interview and we will inform you by email to let you know what you need to do in order to meet the requirements for admission in future.

CANDIDATES CONTACT DETAILS

It is essential that you give Elh your correct contact details. If your contact details change you must ensure that you email us your updated contact information. Elh will use Email, WhatsApp and telephone to make contact with you prior to and during the course and we cannot be held responsible if we are unsuccessful in contacting you because you have provided us with incorrect or out-of-date contact details.

COURSE DATES AND INTERVIEW DATES

We will endeavour to offer you a place on the earliest available date of your choice.
We usually invite candidates to interview with 14 days of receiving their application. However, we may sometimes place candidates on a waiting list and call them to interview only if there is a free place available on one or more of the course date/s they have chosen based on their selected date/s.
If a candidate makes a late entry application ie applies for entry to the course less that 10 weeks before the start date, we may call them to interview in less than 14 days providing there are spaces still available.

CONFIRMATION OF THE COURSE TIMETABLE

You will be informed of the exact course timetable and location of lessons as soon as possible, and no less than 7 days before the start date of the course.

Contact hours on Online courses will take place Live Online via Zoom.

INTERVIEWS AND COURSE START DATES

As with all Delta centres, English Language House will run courses for which there is sufficient student intake.

After your interview you will be sent a "conditional" or an "unconditional" offer by email to join the course.

An "unconditional offer" will be sent to a candidate who at assessment is considered strong enough to attend the course they have chosen.
A "conditional offer" will usually be sent to a candidate who, at assessment, may not be considered strong enough to attend the course just yet and/or who may need to fulfil certain criteria prior to entry. This candidate will need to fulfil the criteria mentioned in his/her "condition offer" in order to ensure they are able to attend the course on a future date. A conditional offer ensures that a candidate is fully aware of any potential limitation which may hamper them from completing the course successfully and is given the chance to address these limitation prior to entry in order that they can achieve the best possible end result.

PAYMENT:

Before your interview:

You may be required to make part payment of the module entry fee. This is the fee we send to Cambridge to enter you for the module/s you have chosen and it is non refundable.

After your interview:

If you receive an unconditional offer for a course that starts in 8 weeks or more, you can pay the full course fees within 28 days.
If you receive an unconditional offer for a course that starts in less than 28 days, you will need to pay the full course fees within 48 hrs.

TO CONFIRM YOUR ENTRY TO THE COURSE

To confirm your place on the course:

You will need to pay the course fees by the due date. (this may be either within 28 days of receiving your "conditional offer" or within 48 hours if the course starts in less than 28 days. .
If you do not pay by the due date, Elh reserves the right to accept another candidate in your place; it is essential, if you cannot pay by the due date, that you email us to make alternative arrangements so that you do not risk forfeiting your application fee .

REFUNDS AND CANCELATIONS

What happens if ELH cancels a course?

In the unlikely event that Elh has to cancel a course due to insufficient interest, candidates who are unable to attend any alternative start date/s, will be refunded their course fees.

What happens if you change your mind?

Elh needs to inform Cambridge English in advance which Delta course we will run and we rely on candidates giving us accurate information about the dates and times they can attend. When candidates choose their start date/s this is understood to be a true and accurate indication of the date/s candidates can attend.

If a candidate needs to change one or more of their chosen start dates they must inform Elh in writing 8+ weeks in advance. They should explain why the change is necessary and give an alternative start date in place of the date they are unable to attend. Elh will try to accommodate candidates who change their minds when possible and at our discretion. Candidates who persistently change their minds risk forfeiting the fees they have already paid.
Last minute changes are not possible and candidates who do not take up the place they have booked will forfeit their course fees.

What happens if you want to withdraw?

If you want to withdraw your application you must do so in writing. We must receive your "written request to withdraw your application" within 14 days from the date you submitted this in order that we may cancel your application and issue you a refund of your application fee, if this has already been paid.
If you attend the interview and then decide to withdraw, no refund is available.
If the course has started and then you wish to withdraw, no refund is available.

What happens if the date/s of the course change?

If Elh cannot offer you a place on any of your chosen start dates and if you do not agree to an alternative start date Elh will refund your application fee. However, if Elh needs to delay a start date by a few days due to circumstances beyond their control, no refund will be issued.

EXCEPTIONAL CIRCUMSTANCES

Although candidates who withdraw are not entitled to a refund, in “exceptional circumstances” candidates may, at Elh's at discretion, be given a credit note to be used to attend a future course. Candidates who have started a course and are unable to complete may sometimes be given permission to defer completion to a later date. Deferrals must always be approved by Cambridge. Candidates must explain in writing the “exceptional circumstances” they want us to consider and must provide proof to authenticate what they claim eg hospital admission for emergency operation, etc Elh will always try to help, whenever possible, so that candidates can complete the course successfully.

COOLING OFF PERIOD

Your cooling off period is 14 days after submitting your application form. If you wish to withdraw your application you should do so in writing. Note 7.0 above, which deals with “changing your mind about your start dates’.

Your 14 day cooling off period after application:

After the cooling off period you cannot cancel your course and you will be liable for the full course fees when issued with an "unconditional offer". If during these 14 days you decide to cancel, you must email the Elh office as follows:
“My name is …………………. and I applied for the Delta course at Elh. I am no longer interested in attending this course. Please can you cancel my application.”