Enquiry on Results
Candidates who are unhappy with the results of their exam may request for their written examination papers to be checked (stage 1) and remarked (stage 2). This is done by asking the examination centre to submit an "Enquiry on Results". There is a cost involved and the Exam Centre will require payment from candidates who request an "Enquiries on results".
An "Enquiry on results" may lead to the candidate’s grade going up, going down or remaining the same.
All Enquiries must be submitted through Cambridge English for Centres.
There are two stages to this process:
* It is not possible for Speaking tests to be re-checked.
** This excludes Pre A1 Starters, A1 Movers and A2 Flyers (YLE Starters, Movers and Flyers) and the Teaching Knowledge Test (TKT).
To request a Stage 2 Enquiry on Results, the candidate must have already completed a Stage 1 Enquiry and received an outcome letter.
Enquiry on Results submissions
All Enquiry on Results submissions must be made by the exam centre through Cambridge English for Centres. (Enquiries cannot be accepted by telephone or directly from candidates.)
The submission deadline is within 40 working days after the results date. The exam centre will retain the candidate's certificate until the enquiry on results outcome has been given. Should an Enquiry on Results lead to a grade change the exam centre will need to return of the original certificate to Cambridge.
Enquiry on Results outcomes
Outcome letters for Enquiries will be sent:
It is possible for the candidate’s grade to go up, go down or remain the same.
There are two stages to this process:
- Stage 1 - A full clerical re-check*. Cambridge will check that the candidate's paper-based or digital exam has been correctly processed, to make sure there have been no mistakes when calculating their final grade.
- Stage 2 - A full re-mark of the candidate's Writing test**.
* It is not possible for Speaking tests to be re-checked.
** This excludes Pre A1 Starters, A1 Movers and A2 Flyers (YLE Starters, Movers and Flyers) and the Teaching Knowledge Test (TKT).
To request a Stage 2 Enquiry on Results, the candidate must have already completed a Stage 1 Enquiry and received an outcome letter.
Enquiry on Results submissions
All Enquiry on Results submissions must be made by the exam centre through Cambridge English for Centres. (Enquiries cannot be accepted by telephone or directly from candidates.)
The submission deadline is within 40 working days after the results date. The exam centre will retain the candidate's certificate until the enquiry on results outcome has been given. Should an Enquiry on Results lead to a grade change the exam centre will need to return of the original certificate to Cambridge.
Enquiry on Results outcomes
Outcome letters for Enquiries will be sent:
- Stage 1 - Within 5 working days of receipt.
- Stage 2 - Within 15 working days of receipt.
It is possible for the candidate’s grade to go up, go down or remain the same.
