Information for Agents

INFORMATION FOR AGENTS/ETOs

English Language House is always interested in working with good quality agents who can introduce students to our school.
We hold Accreditation UK and can issue visa support documents for students who need to apply for
a student visitor visa to study English in England for up to 11 months.

WHY CHOOSE ENGLISH LANGUAGE HOUSE?

English Language House is an accredited English language centre so you can be sure of the quality of our courses.
English Language House is a small and friendly language school in the very centre of Milton Keynes and, because we are small we can give a lot of individual attention to each and every student who joins us. We look after our students as if they are members of our family and we will always do our very best so that they will have a good experience living and studying in England.
We have a large selection of English Language Programmes so students can choose what is most suitable for their English language needs and can improve their English and reach their goals quickly.
Students come to study with us from all over the world so we have a good mix of nationalities.
Our flexible programmes mean that our students can choose how they prefer to study; they can study face2face or live online, in small groups or on their own. They decide what is best and we will work hard to provide them with the best options available for their needs.
We have lovely students who we teach in small groups. The maximum number of students in our group lessons is 12 but we often teach groups of 6 or 8 students in a class. This means that our students will get a lot of individual attention from their teachers during their lessons.
Our Teachers are qualified professionals and they all hold teaching qualifications that are recognised by the Cambridge English and the British Council.

WHY CHOOSE MILTON KEYNES AS A LOCATION FOR YOUR STUDENTS:
Milton Keynes is a great place to live. It's half way between Oxford and Cambridge and just 30 mins by train to London. It's modern with wide roads and great transport links so from here you can visit any part of English easily. It's got lots of things to do and see eg water skiing, snow boarding, ice skating, indoor skydiving, sailing and much more and you can visit places of historical interest in an around Milton Keynes. Bicester Village, a well known shopping centre for great designer outfits, Bletchley park, the home of the code breakers, Woburn Abbey, the home of the Duke and Duchess of Bedford, and Althrop, the childhood home of Princess Diana are all easy to get to from Milton Keynes.

HOW TO BECOME AN ELH AGENT:
If you want to work with ELH as an agent please

Read the information on this webpage and
Complete the Agent Application Form.

After this we will email you to let you know if your application is successful, what commission we can offer you and we will ask you to

Sign an Agent's Agreement to show that you agree to work with English Language House.

If you do not send students to English Language House for more than 12 months your agreement will lapse and you will need to renew by completing the renewal form.

DOCUMENTS & INFORMATION LINKS:

YOUR PROMISE TO US AS AN ELH AGENT:
BEFORE YOU INTRODUCE A NEW STUDENT TO ENGLISH LANGUAGE HOUSE VIA YOUR AGENCY:
You must give your student full and accurate information about English Language House as well as:

The application procedure including the need to allow 14 working days for his/her application to be processed; if the student wants this to happen more quickly, this may be possible but the student will need to pay an additional "fast track admin" fee for this service.
The terms and conditions for students which includes information about cancellation and postponement and the terms and conditions for online booking.
The English programmes and prices.
The information about group lessons.
The exams, if appropriate.
The information about accommodation.
The visa information, the visa form and the visa admin fee.

YOUR AGENTS' COMMISSION:
We will pay our agent the agreed commission after full payment has been made by each student you send.

Commission is paid on course fees only and does not include payment made by the student for:

The Registration Fee
The Visa Fee
The Accommodation placement Fee
The Accommodation Fee
The fees paid for the leisure programme
The Course Cancellation Fee
The Fast Track admin Fee
The Postponement Fee
Any admin changes we need to make for fees that are overdue.

Please note that you need to be an ELH agent in order to request a commission. ELH will be unable to process a commission payment if you introduce a student before you receive your Agent's Agreement Certificate.

OUR PROMISE TO OUR AGENTS
We promise to look after all the students you send and to work to make sure they have the best possible experience of learning English and living in England. We offer very good commission to Agents/ETOs we work with. Your commission will be reviewed each year. The more students you can send us each year, the greater the increase in the commission we can offer.

WHO WE COMMUNICATE WITH AFTER ENROLMENT:
Once an agent has introduced a student to English Language House and the student has enrolled on the programme of their choice then the client for this programme is the student and we will need to hear directly from this student if they wish to postpone, change or cancel their course and/or request a refund.
In all such instances we cannot deal directly with the agent but we can cc the agent in all communication with the student providing the student has given us written instructions to do so.

HOW TO INTRODUCE A NEW STUDENT:

We recommend that you discuss the ELH student entry journey with your students and make sure they understands this.
Then before you introducing a new student to ELH you must ensure that he/she is aware of the entry procedure: and has read and agreed with:

Our Terms and Conditions for students and
Our Terms and Conditions for Online Purchases
The way we work with group lessons

After this you can introduce a new student by using our student introduction form or by emailing us with the following information:

Name of student
Nationality of student
Age of student on arrival to ELH
English language level of student
Programme student wishes to undertake
Occupation of student
If ELH will need to provide visa support documents for your student
If ELH will need to source accommodation for your student

WHAT ENGLISH LANGUAGE HOUSE WILL DO NEXT:
If we think we have a suitable course for your student we will let you know and we will send you a quote for his/her course.
If your student needs a "Letter of Offer" we will email this to you.

WHAT YOUR STUDENT WILL DO NEXT:
We will then need your student to:

Complete the New Student Registration Form
Complete the level test and
Pay the Registration Fee which is non refundable.

If your student needs visa support documentation he/she will also need to:

Complete the Visa Application Form and
Pay the Visa Admin fee which is non refundable.

If your student needs our help to find accommodation in Milton Keynes he/she will also need to:

Complete the Accommodation Form and
Pay the Accommodation fee.

If your student is under 18 years old, his parents must also:

Complete the Parental Consent Form

AFTER WE RECEIVE THE REQUIRED FORMS FROM YOUR STUDENT ENGLISH LANGUAGE HOUSE WILL:

process your student's application and
email an ELH invoice for payment of the full course fees.

This invoice can either be sent to your agency or directly to the student; you must let us know what you prefer. Your commission payment will be made only after your student has started his/her lessons and once his/her full course fees have been paid by the due date.

THE INVOICE:
The Elh invoice may include any one or more of the following:

The Registration Fee
The Course Fee
The Visa Admin Fee
The Accommodation placement fee
The Accommodation fee
The Taxi transfer fee to/from the airport
The Fast Track Admin Fee
The Book order fee
The Exam entry fee

After we receive the above forms we will email you an invoice for the full cost of your student's course.

VISA SUPPORT DOCUMENTATION:
English Language House will issue visa support documentation only after the student has made payment of the fees as shown on their invoice.

IMPORTANT INFORMATION TO RELAY TO YOUR STUDENT:

If your student needs English Language House to issue visa support documents so they can apply for a visa to study English in the UK for up to 6 or 11 months you must make sure that your student understands that we will only issue these documents after payment for the course has been received and not before.

CHANGES TO COURSE BOOKING:
If your student wants to make any changes he/she must do this before we issue the invoice.

AGENT'S RESPONSIBILITY:
Agents must ensure that their student:

Has read and understood the terms and conditions, including the cancellation policy, and agrees to abide by these.
Pays their invoice by the due date.

If your student is a sponsored student you must ensure the English Language House receives prompt payment from the student' sponsor.

POSTPONEMENT AND CANCELLATION CHARGES:
If your student needs to postpone or cancel his/her course they will need to do so in writing by email before their course start date.
In this instance your student will be charged either a postponement fee and/or cancellation fee/s as shown in our terms and conditions for students.