STUDENT WELCOME PACK
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Welcome to English Language House We want you to enjoy your lessons, improve your English, and enjoy your time in England. If you have any problems or concerns please come and talk to us so we can help. |
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THIS IS YOUR NEW STUDENT WELCOME PACK
You can save the link on your computer and/or print this and put this in your Ring Binder. Please also see the information about staying safe abroad published by the British Council. You will be living in an unfamiliar environment, so it is important that you stay safe and know what to do.
In the Welcome Pack you will find in formation and/or links to the following:
- What to bring to class
- Course books and learning resources at ELH.
- The ELH lending Library.
- The ELH Code of Conduct and the Rules for Face2Face students
- The ELH Contact details, how to communicate with the ELH Office and you teachers
- How we work.
- Our Elh Complaints procedure and complaints form.
- A link to the ELH Terms and Conditions for adult students the Terms and Conditions for Under 18s and the Terms and Conditions for online bookings
- The New Student Quiz - you should complete this in the first few weeks of your course
- The Student Yellow Feedback form - you should complete at the end of your 1st or 2nd week if you are a full time student or at the end of your 3rd week if you are a part time student.
- Information about how to book an Exam
- Information about Tutorials
The ELH Office will:
- Set up a WhatsApp with you so you can send us short messages eg "I can't come to class today!" "I'll be a little bit late this morning" etc and get a response quickly.
- Send you your Elh email address and password.
- Send you log in details for your digital coursebook, if necessary.
- Send you your receipt and your timetable for your course.
- Arrange your New Student induction.
- Share your progress report with you via your ELH OneDrive.
- Send you a new receipt and timetable when you pay for a new course or when you move to a higher level class.
You can also see:
- Information about (i) Hurdle test, (ii) Pre-tests, (iii) Cambridge Exams and (iv) Trinity Exams you can take.
- A link to the copy of our latest British Council inspection report.
In your ring binder you should place:
- The phonemic chart - you can download and print this here.
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What to bring to class
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Course Books and Learning Materials at ELH
- You may need to buy a course book when studying at ELH - you can order your book via the Elh Office who will also set this up for digital access when possible.
- Teachers will share copies of learning material with you via OneDrive or may email them to your Elh email before, during and/or after each class.
- Face2Face students can also join the ELH lending library and borrow graded readers to read while they are studying with us.
About the ELH Lending Library
At ELH we have a library of graded readers that students can borrow. These are reading books that can help you to improve your English while you are studying with us. While Covid restrictions are in place, these graded readers may be available to you to borrow in digital format.
At ELH we have a library of graded readers that students can borrow. These are reading books that can help you to improve your English while you are studying with us. While Covid restrictions are in place, these graded readers may be available to you to borrow in digital format.
How to join the ELH Lending Library:
To join the ELH lending library:
To join the ELH lending library:
- You pay a £20 joining fee and you can borrow 1 graded reader to read each time. When you finish you return this and can borrow another reader.
Dictionaries and Grammar books
A good dictionary and/or a grammar book will help you in your studies. If you do not have one you can choose to buy one of these:
Oxford Essential Dictionary ISBN: 9780194333993
Oxford Advanced Learner’s Dictionary ISBN: 9780194799003
Collins Cobuild Advanced Learner’s Dictionary ISBN: 9780007580583
English Grammar in Use (with answers) ISBN: 9780521189064
English Grammar in Use (with answers and CD) ISBN: 9780521189392
A good dictionary and/or a grammar book will help you in your studies. If you do not have one you can choose to buy one of these:
Oxford Essential Dictionary ISBN: 9780194333993
Oxford Advanced Learner’s Dictionary ISBN: 9780194799003
Collins Cobuild Advanced Learner’s Dictionary ISBN: 9780007580583
English Grammar in Use (with answers) ISBN: 9780521189064
English Grammar in Use (with answers and CD) ISBN: 9780521189392
Certificates and documents you can ask for:
Certificate of Attendance - Please ask the ELH Office for this at least one week before you leave the school.
Verification of Student Status - Please ask the ELH Office for this at least one week before you need it, if possible. Students usually ask for this document if they are travelling outside the UK or if they want to join the Milton Keynes Library.
Certificate of Attendance - Please ask the ELH Office for this at least one week before you leave the school.
Verification of Student Status - Please ask the ELH Office for this at least one week before you need it, if possible. Students usually ask for this document if they are travelling outside the UK or if they want to join the Milton Keynes Library.
Individual Study Programme and Student Progress Report (ISP&PR)
We will prepare your ISP&PR when you first join the school and we will share it with you via googledrive so you can open and see it any time.
Your teacher/s will complete your progress report every 5 weeks. This will give you information about your attendance and progress and advice on how you can improve your English further.
We will use your Elh email to email you a link so you can open and view your progress report. At the end of your course we can email you a pdf copy of your full progress report if you like; you will need to request this in advance.
We will prepare your ISP&PR when you first join the school and we will share it with you via googledrive so you can open and see it any time.
Your teacher/s will complete your progress report every 5 weeks. This will give you information about your attendance and progress and advice on how you can improve your English further.
We will use your Elh email to email you a link so you can open and view your progress report. At the end of your course we can email you a pdf copy of your full progress report if you like; you will need to request this in advance.
Attendance
Attendance is recorded in the progress reports. This is particularly important for Visa Students. Visa students who do not attend over 80% of their lessons may have problems with the UKVI.
If you are absent for good reason, please write to explain. You could send an email. We cannot refund your fees if you miss a lesson but are able to tell your teacher and keep the work he/she did in class so you do not miss the work and you can catch up later.
If you know you will be absent at the time when you book your course, please tell the Office, so that you are not charged for the classes you will miss.
Attendance is recorded in the progress reports. This is particularly important for Visa Students. Visa students who do not attend over 80% of their lessons may have problems with the UKVI.
If you are absent for good reason, please write to explain. You could send an email. We cannot refund your fees if you miss a lesson but are able to tell your teacher and keep the work he/she did in class so you do not miss the work and you can catch up later.
If you know you will be absent at the time when you book your course, please tell the Office, so that you are not charged for the classes you will miss.
THE ELH OFFICE
We are currently available for in person meetings at the Elh Office during Office opening hours. Students who are studying with us can come to see us during these times and visitors are usually seen by appointment.
The Elh Office is usually during office opening hours when our admin staff are available to arrange meetings with students and clients. We will also check messages and emails during these times and respond to enquiries as soon as possible. Outside these times, we will always respond if there is an emergency, and we will sometimes agree to meet you via Zoom if you have made an appointment.
While Covid restrictions are in place the ELH Office will work mostly virtually. Students can contact us via Telephone, Email, and WhatsApp and we can also invite them to Zoom for a longer conversation if they prefer.
Our Telephone and WhatsApp contact details are:
Office Email: [email protected]
The Elh Office is usually during office opening hours when our admin staff are available to arrange meetings with students and clients. We will also check messages and emails during these times and respond to enquiries as soon as possible. Outside these times, we will always respond if there is an emergency, and we will sometimes agree to meet you via Zoom if you have made an appointment.
While Covid restrictions are in place the ELH Office will work mostly virtually. Students can contact us via Telephone, Email, and WhatsApp and we can also invite them to Zoom for a longer conversation if they prefer.
Our Telephone and WhatsApp contact details are:
- ELH Landline Tel: +44 (0) 1908 108683 ext 800
- Elh Office Mobile and WhatsApp: 07486868211
- Office Mob2 is our 24hr Emergency mobile and WhatsApp: 07942671256
Office Email: [email protected]
ELH Rules - Classroom Behaviour
- Please arrive to your classes on time
- Go to your classroom. If no-one is using the room, go in, and sit down.
- Try to go to all your classes.
ARRIVING LATE
It is important to try to arrive on time for your class, but ….
If you arrive late: go quietly into the classroom, say, “Sorry I’m late!", sit down and join in the lesson.
If you know you will be late for the next lesson:
Tell your teacher or the ELH office or WhatsApp Mihaela to let her know.
Teachers will wait for students for a maximum of 20 minutes after the start of the lesson.
If no students arrive during this time the class will be cancelled but not offered on another day.
If you arrive late: go quietly into the classroom, say, “Sorry I’m late!", sit down and join in the lesson.
If you know you will be late for the next lesson:
Tell your teacher or the ELH office or WhatsApp Mihaela to let her know.
Teachers will wait for students for a maximum of 20 minutes after the start of the lesson.
If no students arrive during this time the class will be cancelled but not offered on another day.
LEAVING EARLY
If you must leave early: tell your teacher before the class starts.
MOBILE PHONES
Mobile phone
Please keep your mobile phones on silent during the class.
If there is an emergency or a good reason for not leaving your phone on silent, please tell your teacher. If you have to take an emergency call in class, please leave the room quietly, talk on the landing at the top of the stairs (not in the corridor outside the classroom), and try not to disturb other students.
Please keep your mobile phones on silent during the class.
If there is an emergency or a good reason for not leaving your phone on silent, please tell your teacher. If you have to take an emergency call in class, please leave the room quietly, talk on the landing at the top of the stairs (not in the corridor outside the classroom), and try not to disturb other students.
CHANGING LEVELS
We will assess your English before you arrive when you send us your Registration form and level test and we will place you in a class that is a suitable level for you. Your week 1 is usually a diagnostic week when we will check that you are in the correct level and that your lessons are suitable for you.
After your diagnostic week we will give you your coursebook/s for your level and you will continue with this until your English has improved and you are ready to move to a higher level.
Your teacher will usually tell you when you are ready to change levels but you can also check your progress report to see if you are ready.
If you think you are in the wrong level and would like to move up or down, please talk to your teacher(s) or come and talk to Tatiana or Mihaela at the ELH office.
After your diagnostic week we will give you your coursebook/s for your level and you will continue with this until your English has improved and you are ready to move to a higher level.
Your teacher will usually tell you when you are ready to change levels but you can also check your progress report to see if you are ready.
If you think you are in the wrong level and would like to move up or down, please talk to your teacher(s) or come and talk to Tatiana or Mihaela at the ELH office.
CODE OF CONDUCT
Our Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school.
At ELH, we expect everyone to:
At ELH, we expect everyone to:
- Respect others.
- Avoid comments and behaviour that could offend.
- Be courteous in speech and conduct.
- Be helpful.
- Respect confidentiality.
- Respect other people’s private lives.
- Respect the property of others.
- Be able to work without being distracted by bad behaviour from others.
- Aim to be on time for lessons.
- Safeguard the interests and well-being of others.
- Leave classrooms and school tidy.
- Be proud of who we are and what we do.
We want everyone to be happy and feel safe in our school.
ELH will ask this person to leave the school.
- If a student or teacher breaks the law, or
- If a student or teacher behaves in an offensive or threatening manner,
ELH will ask this person to leave the school.
ELH TERMS AND CONDITIONS
You can see all our Terms and conditions on our website including:
We ask you to read these and sign to say you agree to abide by these before you join the school. Please check these again if you need to make any changes to your programme, request to cancel lessons and/or request a refund.
- Our Terms and Conditions for students.
- Our Terms and conditions for online purchases.
- Our Terms and Conditions for exam entry.
We ask you to read these and sign to say you agree to abide by these before you join the school. Please check these again if you need to make any changes to your programme, request to cancel lessons and/or request a refund.
PROBLEMS?
Do you have any problems?
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We want you to be happy and to have a good experience studying at English Language House. If you are not happy we need to know, so please tell us and we can try to help.
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Do you feel like this?
If you feel unhappy please tell us!
You can talk to Mihaela, Tatiana or Clare and they will try to help. |
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Do you have problems with your lessons or with homework?
GENERAL PROBLEMS
Do you have any general problems?
These could be any problems about living in the UK. For example, you might be worried about your English, your job, your home, people you have met, or maybe you feel unsafe.
Mihaela and Clare are the Elh Welfare Officers. You can talk to them about anything.
You can ask to talk to them privately so no-one can hear what you say. They will listen and will try to help, or tell you where you can get help.
One of them is always available during the ELH School Office opening hours. If you have a real emergency you could contact us via our 24hr Emergency mobile and WhatsApp: 07942671256
These could be any problems about living in the UK. For example, you might be worried about your English, your job, your home, people you have met, or maybe you feel unsafe.
Mihaela and Clare are the Elh Welfare Officers. You can talk to them about anything.
You can ask to talk to them privately so no-one can hear what you say. They will listen and will try to help, or tell you where you can get help.
One of them is always available during the ELH School Office opening hours. If you have a real emergency you could contact us via our 24hr Emergency mobile and WhatsApp: 07942671256
OTHER PROBLEMS
Do you have other problems?
You could also contact the Citizens Advice Bureau for advice and help. They can help with problems with housing, debt, employment, immigration/ passports, or something faulty which you have bought. They will give you free information and legal advice if you need this. The Citizens Advice Bureau in Milton Keynes is very near ELH. You can see their address on their website but if you are not sure where to go you can ask the ELH office for directions.
You could also contact the Citizens Advice Bureau for advice and help. They can help with problems with housing, debt, employment, immigration/ passports, or something faulty which you have bought. They will give you free information and legal advice if you need this. The Citizens Advice Bureau in Milton Keynes is very near ELH. You can see their address on their website but if you are not sure where to go you can ask the ELH office for directions.
MEDICAL PROBLEMS
You can phone 111 if you need medical help or advice urgently, but it is not an emergency.
In an emergency, you can phone 999 or 112 for an ambulance.
In an emergency, you can phone 999 or 112 for an ambulance.
BULLYING AND HARASSMENT
If people are treated badly by other people, it is unfair and frightening.
Everyone should be treated with respect at ELH – and in the UK.
If you have not been treated well, you feel unhappy or unsafe please speak to Mihaela, Clare or Tatiana at the ELH Office. They will try to help.
If you treat others badly, ELH will investigate and you may be asked to leave.
Bullying or harassment is wrong and serious.
Everyone should be treated with respect at ELH – and in the UK.
If you have not been treated well, you feel unhappy or unsafe please speak to Mihaela, Clare or Tatiana at the ELH Office. They will try to help.
If you treat others badly, ELH will investigate and you may be asked to leave.
Bullying or harassment is wrong and serious.
COMPLAINTS:
We hope you will be happy at English Language House but if you have a problem which you told us about but which we didn't help you to solve you may want to make a formal complaint. You can do this here: Complaints procedure and complaints form.
LIFE IN THE UK
Information for Students
In each classroom, there is a Student Information File. - During Covid restrictions we will upload this onto GoogleDrive and share it with you.
Here you will find useful information about living in Milton Keynes and life in the UK in general.
You will find information about:
Milton Keynes Library,
Places of worship (religious places),
Driving in the UK,
Getting medical help,
etc.
This information may also help you to complete your ELH New Student Quiz.
See the website www.isic.org for the latest information on:
This website is of particular interest to:
The English UK website gives useful information to students studying in UK
See “Your stay in UK “ where you can find out more about:
In each classroom, there is a Student Information File. - During Covid restrictions we will upload this onto GoogleDrive and share it with you.
Here you will find useful information about living in Milton Keynes and life in the UK in general.
You will find information about:
Milton Keynes Library,
Places of worship (religious places),
Driving in the UK,
Getting medical help,
etc.
This information may also help you to complete your ELH New Student Quiz.
See the website www.isic.org for the latest information on:
- student travel discounts
- the ISIC, IYTC and ITIC cards
This website is of particular interest to:
- students aged between 12 and 26 years, or
- full-time students
The English UK website gives useful information to students studying in UK
See “Your stay in UK “ where you can find out more about:
