TERMS AND CONDITIONS FOR ADULT STUDENT
Please make sure you read the "Terms and Conditions" relevant to you before you complete your Registration form to Study at ELH. You will be asked to sign to say you agree to our "Terms and Conditions".
TERMS AND CONDITIONS FOR ADULT STUDENT REGISTRATION, PAYMENT AND RE-ENROLMENT
IMPORTANT INFORMATION: Please make sure you understand the information on this page before you register and pay for your course.
Student payment, registration and re-enrolment
Choosing your course and your lessons:
When you contact ELH for the first time we will send you information about our courses and the list of classes you can take.
We will also send you:
Visa students:
Students who need a visa to enter the UK to study are all visa students. This includes students who need:
You must make sure you read and understand everything in the documents before you agree to join the school and pay for your lessons.
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you will not be able to change your mind. You can add lessons to your timetable but you cannot deduct lessons once a course has started. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
Registration and payment:
When should you pay?
Visa students – 10 weeks before the start date of their course
Non visa students – 2 weeks before the start date of their course
Discounts:
Academic and Term time courses:
If you register and pay full course fees 6 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more
10% discount for a 30 week course or more
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Evening courses:
If you register & pay full course fees 4 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more
If you register & pay full course fees 8 weeks before the start date of your course you will get the following discounts:
6% discount for a 10 week course or more
10% discount for a 20 week course or more
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Examination courses:
If you register and pay full course fees 6 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 - 15 week course
6% discount for a 20 – 25 week course
10% discount for a 30 – 35 week course
15% discount for a 40 week course
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Holiday courses:
IMPORTANT INFORMATION:
Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount
Discounts are not available when you book through an agent.
Registering with ELH for the first time:
If you are not sure about the course you want to join please make an appointment to see Mihaela or Chris in the office to…..
The first time you join ELH you will need to pay a £39 registration fee. You pay this fee only once. This fee is non-refundable.
How you can pay for your course:
You can pay for the whole course in advance and take advantage of the discount. You must pay the full fees 10 weeks or more before the start date of your course. or
Non visa students can pay a course deposit and the outstanding balance in instalments. Your course deposit is 50% of your full course fees. Payment in instalments is only available for students who register for courses of 10 weeks or more. In this event the instalments are as follows:
For courses of 10 weeks or more: 50% deposit & 1 instalment of the outstanding balance
For courses of 20 weeks or more: 50% deposit & 2 instalment of the outstanding balance
For courses of 30 weeks or more: 50% deposit & 3 instalment of the outstanding balance
IMPORTANT: Students who pay in instalments cannot receive a discount. Students who register through an agent do not receive a discount.
Please pay your instalments by the due date. Failure to do so will incur a late payment charge of £10.
Re-enrolment:
When you re-enrol:
You will receive a timetable and receipt for each new programme you re-enrol for.
If you have an outstanding balance to pay we will give you a receipt showing the money you are paying at the time of re-enrolment & your new timetable. If you have already paid the full fees your receipt will show that there is no outstanding balance and your new timetable
We suggest that you re-enrol at least two weeks before the start date of the new programmes to make sure that you can choose the Classes you prefer. If you re-enrol later than this we cannot guarantee that we can place you in the class you have chosen.
How to Re-enrol:
You can re-enrol in the office or
You can send a letter to "ELH re-enrolment, 300 Saxon Gate West, Central Milton Keynes, MK9 2ES", or an email to: info@englishlanguagehouse.co.uk In your letter or email please make sure you include: a) your name, b) the classes you want to re-enrol for, c) the dates of the course you want to re-enrol for, d) any change in your contact details ie address, telephone, number email etc. You must also pay the full fees either by (a) cheque (you can enclose this in your letter) or by (b) bank transfer & return the bank transfer confirmation form to show you have paid.
Once this has arrived we will give or send you your receipt for the money you have paid and your new timetable.
If you need to talk about your new programme and make payment at the same time please make an appointment with Mihaela or Chris at ELH.
Refunds:
ELH will give the following refunds only:
For visa students:
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get a student visa ELH cannot give a refund.
For non-visa students:
IMPORTANT: We advise all students to make sure they understand the information regarding "student payment & re-enrolment". If your English is weak please ask a friend to translate the information for you.
Force Majeure
In the event of 'force majeure' such as fire, flooding, infectious diseases, snow and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note.
Absence from class:
It is possible to add break weeks in your study programme but you must do this before you book and pay for your classes.
ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are exceptional circumstances may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than 4 weeks notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Conduct:
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.
The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. (you will get a copy oft this in your blue file when you join the school)
Students and Staff at ELH are all expected
IMPORTANT INFORMATION: Please make sure you understand the information on this page before you register and pay for your course.
Student payment, registration and re-enrolment
Choosing your course and your lessons:
When you contact ELH for the first time we will send you information about our courses and the list of classes you can take.
We will also send you:
- The ELH terms and conditions for adult students
- The Registration form
- If you need accommodation we will send you the accommodation form for adult students
- If you need a visa to study in the UK we will send you the visa form for adult students
Visa students:
Students who need a visa to enter the UK to study are all visa students. This includes students who need:
- Tier 4 visa (general student)
- Student visitor visa
- Prospective student visas
- Visa information document
- Visa application form to ELH document
- Bank transfer confirmation document
You must make sure you read and understand everything in the documents before you agree to join the school and pay for your lessons.
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you will not be able to change your mind. You can add lessons to your timetable but you cannot deduct lessons once a course has started. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
Registration and payment:
When should you pay?
Visa students – 10 weeks before the start date of their course
Non visa students – 2 weeks before the start date of their course
- We recommend that all non visa students register and pay at least two weeks before the start date of their course. We recommend that you register at least 6 weeks before the start date if are not in UK, and at least 10 weeks before the start date if you are a visa student. Students who want to take advantage of the discounts available they must pay in advance of the start date of their course. See details below and in the individual course booklets.
- The cost of a course is given in the individual course booklets. Please look carefully at these to make sure you pay the correct amount. If you are not sure that classes at ELH will suit your needs, we recommend that you pay for a small number of individual trial classes initially (providing these are available) before you join a full 5 week course. Non visa students who join a full course of 5 weeks or less cannot get a refund of the course fees or registration fee after the start date of the course. In exceptional circumstances or if ELH has to cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.
Discounts:
Academic and Term time courses:
If you register and pay full course fees 6 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more
10% discount for a 30 week course or more
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Evening courses:
If you register & pay full course fees 4 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more
If you register & pay full course fees 8 weeks before the start date of your course you will get the following discounts:
6% discount for a 10 week course or more
10% discount for a 20 week course or more
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Examination courses:
If you register and pay full course fees 6 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 - 15 week course
6% discount for a 20 – 25 week course
10% discount for a 30 – 35 week course
15% discount for a 40 week course
IMPORTANT INFORMATION: Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount. Discounts are not available when you book through an agent.
Holiday courses:
- Book a 10 week holiday course and pay full fees 10 weeks before the start date and you will receive a 10% discount
- Book a 5 week holiday course and pay full fees 10 weeks before the start date and you’ll get a 5% discount
IMPORTANT INFORMATION:
Please note that if you do not start or finish your course on an ELH start and finish date you will not be entitled to a discount
Discounts are not available when you book through an agent.
Registering with ELH for the first time:
If you are not sure about the course you want to join please make an appointment to see Mihaela or Chris in the office to…..
- talk about your course requirements
- take a placement test if necessary
- register with ELH and pay your course fees
- if you plan to take days off during your course you need to say now and give the exact dates in writing.
The first time you join ELH you will need to pay a £39 registration fee. You pay this fee only once. This fee is non-refundable.
How you can pay for your course:
You can pay for the whole course in advance and take advantage of the discount. You must pay the full fees 10 weeks or more before the start date of your course. or
Non visa students can pay a course deposit and the outstanding balance in instalments. Your course deposit is 50% of your full course fees. Payment in instalments is only available for students who register for courses of 10 weeks or more. In this event the instalments are as follows:
For courses of 10 weeks or more: 50% deposit & 1 instalment of the outstanding balance
For courses of 20 weeks or more: 50% deposit & 2 instalment of the outstanding balance
For courses of 30 weeks or more: 50% deposit & 3 instalment of the outstanding balance
IMPORTANT: Students who pay in instalments cannot receive a discount. Students who register through an agent do not receive a discount.
Please pay your instalments by the due date. Failure to do so will incur a late payment charge of £10.
Re-enrolment:
When you re-enrol:
You will receive a timetable and receipt for each new programme you re-enrol for.
If you have an outstanding balance to pay we will give you a receipt showing the money you are paying at the time of re-enrolment & your new timetable. If you have already paid the full fees your receipt will show that there is no outstanding balance and your new timetable
We suggest that you re-enrol at least two weeks before the start date of the new programmes to make sure that you can choose the Classes you prefer. If you re-enrol later than this we cannot guarantee that we can place you in the class you have chosen.
How to Re-enrol:
You can re-enrol in the office or
You can send a letter to "ELH re-enrolment, 300 Saxon Gate West, Central Milton Keynes, MK9 2ES", or an email to: info@englishlanguagehouse.co.uk In your letter or email please make sure you include: a) your name, b) the classes you want to re-enrol for, c) the dates of the course you want to re-enrol for, d) any change in your contact details ie address, telephone, number email etc. You must also pay the full fees either by (a) cheque (you can enclose this in your letter) or by (b) bank transfer & return the bank transfer confirmation form to show you have paid.
Once this has arrived we will give or send you your receipt for the money you have paid and your new timetable.
If you need to talk about your new programme and make payment at the same time please make an appointment with Mihaela or Chris at ELH.
Refunds:
ELH will give the following refunds only:
For visa students:
- All visa students need to pay full fees and registration fee in order to get a CAS or letter of acceptance. Visa students who do not receive a student visa will receive a refund of the full fees minus an administration charge of £100 for Tier 4 visa students and £50 for all other visa students. This charge does not include the registration fee of £29 which is non refundable. ELH will need to see evidence that the student has not been granted a student visa before we can make a refund. It is the responsibility of the student to get a letter from the Embassy or the Home Office which will show that they have not been granted a student visa.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get a student visa ELH cannot give a refund.
- Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund.
- Lessons missed will not be refunded or rescheduled.
- It is the responsibility of the student or the agent (who has registered the student) to contact ELH if there is a delay or change in the students start or finish dates. ELH needs to be told at least seven days before the start date so that they can amend their records. If a student misses his/her course start date and ELH has not been contacted within the time allocated, the student will be charged for the week/s he/she has missed.
- In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.
For non-visa students:
- For fees paid for a 5 week course or less there is no refund.
- For fees paid for 6 weeks or more a 50% refund will be given before the start date of the course only if you give 4 weeks notice in writing. The start date is the date of your first course programme.
- After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.
- Lessons missed will not be refunded or rescheduled
IMPORTANT: We advise all students to make sure they understand the information regarding "student payment & re-enrolment". If your English is weak please ask a friend to translate the information for you.
Force Majeure
In the event of 'force majeure' such as fire, flooding, infectious diseases, snow and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note.
Absence from class:
It is possible to add break weeks in your study programme but you must do this before you book and pay for your classes.
ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are exceptional circumstances may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than 4 weeks notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Conduct:
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.
The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. (you will get a copy oft this in your blue file when you join the school)
Students and Staff at ELH are all expected
- To respect others.
- To avoid comments and behaviour which could offend.
- To be courteous in speech and conduct.
- To be helpful.
- To respect confidentiality.
- To respect other people’s private lives.
- To respect the property of others.
- To be able to work without being distracted by bad behaviour from others.
- To aim to be on time for lessons.
- To safeguard the interests and well-being of others
- To leave classrooms and schools tidy.
- To be proud of who we are and what we do.
