TERMS AND CONDITIONS FOR ADULT STUDENT
IMPORTANT INFORMATION: Please make sure you read and understand the information in this "ELH Terms and Conditions" document before you register, agree to join the school and pay for your course.
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you may not be able to change your mind. You may be able to add lessons to your timetable but you may not be able to deduct lessons after your course start date. Your course start and finish dates are shown on the timetable we will give you after you pay. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
When you complete your New Student Registration form you will be asked to sign to say you agree to our "Terms and Conditions".
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you may not be able to change your mind. You may be able to add lessons to your timetable but you may not be able to deduct lessons after your course start date. Your course start and finish dates are shown on the timetable we will give you after you pay. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
When you complete your New Student Registration form you will be asked to sign to say you agree to our "Terms and Conditions".
TERMS AND CONDITIONS FOR ADULT STUDENT REGISTRATION, PAYMENT AND RE-ENROLLMENT
IMPORTANT INFORMATION: Please make sure you understand the information on this page before you register and pay for your course.
INITIAL STUDENT ENQUIRY
Students initially contact English Language House (ELH) mostly by telephone, by email, through the website, or they visit us at the ELH office.
Following an initial enquiry, we will email the student all relevant information eg course brochures, price lists, student registration form etc.
Students can then:
i) decide what they prefer,
ii) talk to us if they want help and advice,
iii) register with ELH and
v) choose the study programme that is best for them.
Following an initial enquiry, we will email the student all relevant information eg course brochures, price lists, student registration form etc.
Students can then:
i) decide what they prefer,
ii) talk to us if they want help and advice,
iii) register with ELH and
v) choose the study programme that is best for them.
FLEXIBILITY and CHOICE for students
English Language House (ELH) has very flexible programmes of study and students can choose:
- What course they prefer
- What classes they prefer
- What dates they want to study
- If they want to do an exam as part of their course
- How much they want to pay
HOW ELH CAN HELP students decide
When a student first contacts ELH we will email them information with links to:
Students can look at the information we send and decide what they prefer or they can book an appointment to speak to us at the ELH Office to discuss their personal language needs and then decide what is best for them. Students who cannot come to the ELH Office can book an online appointment via Skype or WhatsApp. Our Skype name is elhoffice
During your appointment we can:
i) talk to you about your language needs and language goals,
ii) suggest which classes might best meet those needs,
iii) assess your current language level, iv) talk to you about courses and study programmes that might be suitable for you,
v) explain how you can register and pay for classes and
vi) help you decide what is best for you.
We can also explain the rules about absence from lessons that are in the "ELH Terms and Conditions". It is important that you understand these.
- the Course/s they are interested in.
- the Dates and Fees of the course/s they are interested in.
- The ELH terms and conditions
- The New Student Registration form
Students can look at the information we send and decide what they prefer or they can book an appointment to speak to us at the ELH Office to discuss their personal language needs and then decide what is best for them. Students who cannot come to the ELH Office can book an online appointment via Skype or WhatsApp. Our Skype name is elhoffice
During your appointment we can:
i) talk to you about your language needs and language goals,
ii) suggest which classes might best meet those needs,
iii) assess your current language level, iv) talk to you about courses and study programmes that might be suitable for you,
v) explain how you can register and pay for classes and
vi) help you decide what is best for you.
We can also explain the rules about absence from lessons that are in the "ELH Terms and Conditions". It is important that you understand these.
APPROVED AND UNAPPROVED LEAVE
Sometimes students cannot come to all the classes during the course dates they want to book. Students who know they will be absent must tell us in advance and before they book their course programme and pay their course fees. They must also give us the dates they will be absent. ELH can then give these students "approved leave" and will not include the dates the student has given in the course fees and in the student timetable. Teachers will also know not to expect the student on these days.
IMPORTANT INFORMATION:
If you know that you will absent from lessons on any day/s during the course dates you want to book you must discuss this with the Director of Administration before you book and pay for your course.
If a student does not have "approved leave" and he/she does not go to their lessons, this is "unapproved leave" and the student will be considered absent from class. Missing classes for any reason is considered an absence and missed classes cannot be rescheduled or refunded.
IMPORTANT INFORMATION FOR VISA STUDENTS:
Visa students must make sure they are not absent from classes and fall below 80% attendance.
IMPORTANT INFORMATION:
If you know that you will absent from lessons on any day/s during the course dates you want to book you must discuss this with the Director of Administration before you book and pay for your course.
If a student does not have "approved leave" and he/she does not go to their lessons, this is "unapproved leave" and the student will be considered absent from class. Missing classes for any reason is considered an absence and missed classes cannot be rescheduled or refunded.
IMPORTANT INFORMATION FOR VISA STUDENTS:
Visa students must make sure they are not absent from classes and fall below 80% attendance.
HOW TO REGISTER
- Fill in the New Student Registration Form and
- Pay the Registration fee
About the Registration Fee
The first time you join ELH you will need to pay a £39 registration fee. You pay this fee only once. This fee is non-refundable and is valid while the student is studying at ELH and for a break of up to 12 months.
It entitles students to:
It entitles students to:
- a needs analysis assessment on entry and when they return after a long break
- a basic tutorial every 5 weeks while they are studying at ELH
- an ELH ring binder
- an email with links to the Elh student welcome pack, the New student quiz and the phonemic chart to use in class
- pre course study and/or resource material if appropriate
- access to an online study app for 6 months, if appropriate
- join ongoing classes at ELH
- join classes after taking a break of no more than 24 months
- take a hurdle test to enter an examination course
- attend Free classes, providing these are running and the student is the correct level to join these
PAYING FOR CLASSES
Students mostly pay their full course fees in advance. It may be possible for students to pay a deposit and full fees in instalments but this option is only available to students who want to register for an intensive course.
How students can pay:
How students can pay:
- By credit/debit card
- By bank transfer
- In cash at the ELH office
When should students pay?
- Visa students should pay no less than 10 weeks before the start date of their course
- Non visa students should pay no less than 7 days before the start date of their course
- Students who wish to claim a discount should pay full fees 5 weeks in advance of their start date
EMBASSY STUDENTS
Embassy students are students who are sponsored by their embassy to study at ELH. If you are an embassy student please also read the following IMPORTANT INFORMATION FOR EMBASSY STUDENTS
INITIAL REGISTRATION
When a student joins ELH for the first time they:
ELH will inform the student about the cost of this study programme and send an invoice for the course fees
After this the student must:
Once payment has been received, ELH will issue the student with a Receipt and a Student Timetable.
Then the student can start attending his/her classes.
PLEASE NOTE THAT teachers will ask to see a student's receipt and timetable, especially if this student is new to the class. If a student does not have a receipt and timetable for this class, the teacher could ask the student to leave the lesson and return with these.
- complete the New Student Registration Form and pay the Registration fee
- decide what classes they want to join, when they want to start and when they want to finish their course.
ELH will inform the student about the cost of this study programme and send an invoice for the course fees
After this the student must:
- pay by the due date as shown on the invoice
Once payment has been received, ELH will issue the student with a Receipt and a Student Timetable.
Then the student can start attending his/her classes.
PLEASE NOTE THAT teachers will ask to see a student's receipt and timetable, especially if this student is new to the class. If a student does not have a receipt and timetable for this class, the teacher could ask the student to leave the lesson and return with these.
HOW TO RE-ENROL
Students who want to add classes to their study programme or continue with more classes after the end of their current study programme can re-enrol by:
1) emailing the ELH Office on info@englishlanguagehouse.co.uk to say what classes they want to join or
2) visiting the ELH office to book and pay for classes or
3) completing the ELH re-enrolment form
The ELH Office will email you the cost and send you an invoice so you can make payment in advance of the start date of the class/es.
After you pay:
you will receive a new timetable and a new receipt for the new study programme you have chosen. The receipt will show what you have paid and if there is an outstanding balance.
WHEN TO RE-ENROL:
Please re-enrol at least 7 days in advance of the date you want to start your new course. If you re-enrol last minute (eg 2 days before) we cannot guarantee that there will be availability in the class you want and on the day you want to start.
If you need to talk about your new programme and make payment at the same time please make an appointment to see us at the Elh Office.
1) emailing the ELH Office on info@englishlanguagehouse.co.uk to say what classes they want to join or
2) visiting the ELH office to book and pay for classes or
3) completing the ELH re-enrolment form
The ELH Office will email you the cost and send you an invoice so you can make payment in advance of the start date of the class/es.
After you pay:
you will receive a new timetable and a new receipt for the new study programme you have chosen. The receipt will show what you have paid and if there is an outstanding balance.
WHEN TO RE-ENROL:
Please re-enrol at least 7 days in advance of the date you want to start your new course. If you re-enrol last minute (eg 2 days before) we cannot guarantee that there will be availability in the class you want and on the day you want to start.
If you need to talk about your new programme and make payment at the same time please make an appointment to see us at the Elh Office.
Visa Students
Visa Students are students who need a visa to enter the UK to study. This includes students who need:
Students who need a visa to study at ELH will need to complete the Visa Form when they apply to study at ELH.
- a Short term student visitor visa up to 6 months
- a Short term student visitor visa up to 11 months
Students who need a visa to study at ELH will need to complete the Visa Form when they apply to study at ELH.
ACCOMMODATION for Students
Students who need ELH to find accommodation for them must also complete the Accommodation Form when they apply to study at ELH.
ELH can place a student in homestay accommodation only if:
ELH can place a student in homestay accommodation only if:
- the student pays for the accommodation in advance of their arrival date
- the student pays the accommodation finding fee
- accommodation fees arrive in the ELH bank account no less than 28 days before the student moves into his/her homestay accommodation
COURSE FEES
Links to Dates and Fees are sent by email following an Initial Enquiry to study.
Students can see the to choose what course they want to do and how much they want to pay.
Students who want help can ask to talk to the ELH office about the Course timetable, dates and fees before they choose their personal study programme.
After they choose their course programme:
Once students pay ELH will email them a receipt and timetable of classes.
Students can see the to choose what course they want to do and how much they want to pay.
Students who want help can ask to talk to the ELH office about the Course timetable, dates and fees before they choose their personal study programme.
After they choose their course programme:
- New students complete the New Student Registration Form to register for the first time or
- Re-enrol to book and add more classes to their study programme
Once students pay ELH will email them a receipt and timetable of classes.
Discounts:
Students can see all offers and discounts here and can book and pay for a special offer here.
Important Information about discounts:
- Students will mostly need to start and finish on an ELH start and finish date in order to be entitled to a discount.
- Discounts are only available for the courses identified and for the duration stated.
- Discounts are only available if full course fees are paid 7 days in advance of the start date of the course.
- Discounts are not available for bookings made through an agent, ETO or broker.
Credit notes
Students who start a course and decide not to continue cannot get a refund of the course fees.
In “exceptional circumstances” or if ELH has to postpone, re-schedule or cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.
Exceptional circumstances: students must explain in writing in advance of the day/s they are unable to attend the “exceptional circumstances” they want ELH to consider.
In “exceptional circumstances” or if ELH has to postpone, re-schedule or cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.
Exceptional circumstances: students must explain in writing in advance of the day/s they are unable to attend the “exceptional circumstances” they want ELH to consider.
REFUNDS AND CANCELLATIONS
ELH will give the following refunds only:
Refunds for visa students:
A refund will only be made if the visa student contacts ELH within 3 months from the date of their "Letter of Acceptance" to request a refund and provide evidence that their visa has not been granted; sending their "visa rejection letter" to ELH. It is the responsibility of the student to get their rejection letter from the UKVI.
In this instance refunds will be made as follows:
Students must make sure they send the date of their visa rejection letter no less than 14 days prior to their course start date.
Their course start date is the date shown on their "Letter of Acceptance".
Visa students who have paid “Full Course Fees” and have not been granted their visa will receive a refund of their course fees minus a visa administration charge of between £100 to £500.
The visa administration charge includes the registration fee of £39 and, if applicable, the accommodation placement fee of £45 which are non-refundable.
It does not include the first two weeks of the course and accommodation which we may charge if the visa rejection letter is sent less than 14 days before the start date of the course.
Visitor visa students who have paid a deposit and have not been granted their visa will receive no refund.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get their student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund. ELH will need to report these students to the UKVI.
It is the responsibility of the student or the agent who has registered the student to contact ELH if there is any change in the student’s situation and/or a change or delay in the student’s start and/or finish dates. ELH needs to be informed of this in writing no less than 14 days prior to the student’s start date. If a student misses their start date and ELH has not been contacted, the student will be charged the course fee and, if applicable, the accommodation fee for the week/s they have missed. ELH will also have to report the student to the UKVI.
In this instance refunds will be made as follows:
Students must make sure they send the date of their visa rejection letter no less than 14 days prior to their course start date.
Their course start date is the date shown on their "Letter of Acceptance".
Visa students who have paid “Full Course Fees” and have not been granted their visa will receive a refund of their course fees minus a visa administration charge of between £100 to £500.
The visa administration charge includes the registration fee of £39 and, if applicable, the accommodation placement fee of £45 which are non-refundable.
It does not include the first two weeks of the course and accommodation which we may charge if the visa rejection letter is sent less than 14 days before the start date of the course.
Visitor visa students who have paid a deposit and have not been granted their visa will receive no refund.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get their student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund. ELH will need to report these students to the UKVI.
It is the responsibility of the student or the agent who has registered the student to contact ELH if there is any change in the student’s situation and/or a change or delay in the student’s start and/or finish dates. ELH needs to be informed of this in writing no less than 14 days prior to the student’s start date. If a student misses their start date and ELH has not been contacted, the student will be charged the course fee and, if applicable, the accommodation fee for the week/s they have missed. ELH will also have to report the student to the UKVI.
Refunds for non-visa students:
Non visa students are students that do not need a "Letter of Acceptance" or CAS to study at English Language House.
- For fees paid for a 5 week course or less there is no refund.
- For fees paid for 6 weeks or more a 50% refund will be given only if ELH receives no less than four weeks’ notice in writing before the start date of the student’s course. The start date is the date of the student’s first class.
- After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses
Cancelling a Course
New Students should register and pay full fees 4 weeks prior to the start date of their course. These students have 14 days to change their mind and Purchases made through Reed.co.uk have the right to cancel the purchase and request a full refund within a period of fourteen calendar days following the date of the purchase, as outlined in Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2014.
Force Majeure
In the event of force majeure; such as fire, flooding, infectious diseases, snow and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note
Absence from class
ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are “exceptional circumstances” may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than two weeks’ notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Students who feel there are “exceptional circumstances” may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than two weeks’ notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Conduct
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.
Code of Conduct
The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. (you will get a copy of this in your blue file when you join the school)
Students and Staff at ELH are all expected
Students and Staff at ELH are all expected
- To respect others.
- To avoid comments and behaviour which could offend.
- To be courteous in speech and conduct.
- To be helpful.
- To respect confidentiality.
- To respect other people’s private lives.
- To respect the property of others.
- To be able to work without being distracted by bad behaviour from others.
- To aim to be on time for lessons.
- To safeguard the interests and well-being of others
- To leave classrooms and schools tidy.
- To be proud of who we are and what we do.
