TERMS AND CONDITIONS FOR ADULT STUDENT
IMPORTANT INFORMATION: Please make sure you read and understand the information in this "ELH Terms and Conditions" document before you register, agree to join the school and pay for your course. Once you have chosen your classes and paid for your lessons these lessons are booked for you and you may not be able to change your mind. You may be able to add lessons to your timetable but you may not be able to deduct lessons after your course start date. Your course start and finish dates are shown on your timetable. Your timetable may change if you move into a class of a different level or if it is necessary to change the days and times as a result of Covid restrictions. ELH will not refund or reschedule lessons that students miss. When you complete your New Student Registration form you will be asked to sign to say you agree to our "Terms and Conditions". You can see all our Terms and Conditions here and choose the one that is relevant for you.
Please make sure you understand the information on this page before you register and pay for your course. Face2Face students also need to adhere to our Rules for Face2Face Students.
TERMS AND CONDITIONS FOR ADULT STUDENTS WHO REGISTER WITH ELH
We hope to open our Face2Face classes again from September 2020. However, in order to keep everyone safe during the current pandemic, it may at times be necessary to move Face2Face lessons to Live online lessons. Students who join Face2Face lessons are therefore required to agree that they can continue their learning with live online lessons if this is necessary due to Covid.
INITIAL STUDENT ENQUIRY
Students initially contact English Language House (ELH) mostly by telephone, by email, through the website, or they visit us at the ELH office.
Following an initial enquiry, we will email the student all the relevant information and then they can:
Following an initial enquiry, we will email the student all the relevant information and then they can:
- Ask to speak to us to find out more
- Decide what course they want to do
- Decide what lessons they want to join
- Complete the Registration Form and pay the Registration Fee
- Pay the course fee and
- Start their lessons.
FLEXIBILITY and CHOICE for students
English Language House (ELH) has very flexible programmes of study and students can choose:
- What course they prefer
- What classes they prefer
- What dates they want to study
- If they want to do an exam as part of their course
- How much they want to pay
HOW ELH CAN HELP students decide
When a student first contacts ELH we will email them information with links to:
Students can look at the information we send and decide what they prefer or they can book an appointment to speak to us via Zoom or Skype to discuss their personal language needs and then decide what is best for them. Our Skype name is elhoffice
During your appointment we can:
If you have any questions about the rules regarding "absence from lessons" that are in our "ELH Terms and Conditions" please ask us to explain; it is very important that you understand these.
- the Course/s they are interested in.
- the Dates and Fees of the course/s they are interested in.
- The ELH terms and conditions
- The New Student Registration form
Students can look at the information we send and decide what they prefer or they can book an appointment to speak to us via Zoom or Skype to discuss their personal language needs and then decide what is best for them. Our Skype name is elhoffice
During your appointment we can:
- talk to you about your language needs and language goals
- suggest which classes might best meet those needs
- assess your current language level
- talk to you about courses and study programmes that might be suitable for you
- explain how you can register and pay for classes and
- help you decide what is best for you.
If you have any questions about the rules regarding "absence from lessons" that are in our "ELH Terms and Conditions" please ask us to explain; it is very important that you understand these.
APPROVED AND UNAPPROVED LEAVE
Sometimes students cannot come to all the classes during the course dates they want to book. Students who know they will be absent must tell us in advance and before they book their course programme and pay their course fees. They must also give us the dates they will be absent. ELH can then give these students "approved leave" and will not include the dates the student has given in the course fees and in the student timetable. Teachers will also know not to expect the student on these days.
IMPORTANT INFORMATION:
If you know that you will absent from lessons on any day/s during the course dates you want to book you must discuss this with the Director of Administration before you book and pay for your course.
If a student does not have "approved leave" and he/she does not go to their lessons, this is "unapproved leave" and the student will be considered absent from class. Missing classes for any reason is considered an absence and missed classes cannot be rescheduled or refunded.
IMPORTANT INFORMATION FOR VISA STUDENTS:
Visa students must make sure they are not absent from classes and fall below 80% attendance.
IMPORTANT INFORMATION:
If you know that you will absent from lessons on any day/s during the course dates you want to book you must discuss this with the Director of Administration before you book and pay for your course.
If a student does not have "approved leave" and he/she does not go to their lessons, this is "unapproved leave" and the student will be considered absent from class. Missing classes for any reason is considered an absence and missed classes cannot be rescheduled or refunded.
IMPORTANT INFORMATION FOR VISA STUDENTS:
Visa students must make sure they are not absent from classes and fall below 80% attendance.
HOW TO REGISTER
- Fill in the New Student Registration Form and
- Pay the Registration fee
About the Registration Fee
The first time you join ELH you will need to pay a £39 registration fee. You pay this fee only once. This fee is non-refundable and is valid while the student is studying at ELH and for a break of up to 12 months.
It entitles students to:
It entitles students to:
- a needs analysis assessment on entry and when they return after a long break
- a basic tutorial every 5 weeks while they are studying at ELH
- an email with links to the Elh student welcome pack, the New student quiz and the phonemic chart to use in class
- pre course study and/or resource material if appropriate
- join ongoing classes at ELH
- join classes after taking a break of no more than 24 months
- take a hurdle test to enter an examination course
- attend Free classes, providing these are running and the student is the correct level to join
PAYING FOR CLASSES
Students mostly pay their full course fees in advance. It may be possible for students to pay a deposit and full fees in instalments but this option is only available to students who want to register for an Intensive course.
How students can pay:
How students can pay:
- By credit/debit card
- By bank transfer
When should students pay?
- Visa students should pay no less than 10 weeks before the start date of their course.
- Non visa students should pay no less than 7 days before the start date of their course.
- Students who wish to claim a discount should pay full fees by the due date on their invoice.
EMBASSY STUDENTS
Embassy students are students who are sponsored by their embassy to study at ELH. If you are an embassy student please also read the following Important Information for Embassy Students.
INITIAL REGISTRATION
When a student joins ELH for the first time they:
ELH can inform you about the cost of your course and send you an invoice if required. Students who receive an invoice must pay by the due date as shown on the invoice.
Once payment has been received students will:
PLEASE NOTE THAT students who have not paid will not be allowed into classes.
- complete the New Student Registration Form and pay the Registration fee
- decide what classes they want to join, when they want to start and when they want to finish their course.
ELH can inform you about the cost of your course and send you an invoice if required. Students who receive an invoice must pay by the due date as shown on the invoice.
Once payment has been received students will:
- receive a receipt and timetable for their lessons
- be invited to join a Zoom orientation and/or induction
- be added to the class registers and
- start their lessons soon after this.
PLEASE NOTE THAT students who have not paid will not be allowed into classes.
HOW TO RE-ENROL
Students can continue learning after the end of their initial course and/or can add more lessons to a course they are attending currently. To do this they must email the ELH Office and tell us:
WHEN TO RE-ENROL:
Please re-enrol at least 7 days in advance of the date you want to start your lessons.
- what additional classes they want to join
- how many lessons they want to book
- if they wish ELH to issue them with an invoice
WHEN TO RE-ENROL:
Please re-enrol at least 7 days in advance of the date you want to start your lessons.
Visa Students
Visa Students are students who need a visa to enter the UK to study. This includes students who need:
- a Short term student visitor visa up to 6 months
- a Short term student visitor visa up to 11 months
ACCOMMODATION for Students
Students who need ELH to find accommodation for them must also complete the Accommodation Form when they apply to study at ELH. We can place a student in homestay accommodation only if:
- It is safe to do so according the Gov. Covid rules.
- Advance payment is made as required; see our Terms and Conditions for students in Homestay.
COURSE FEES
Students can see the our Course Prices here.
Discounts:
Students can see about our Special Offers and Discounts here.
Important Information about discounts:
- Students will mostly need to start and finish on an ELH start and finish date in order to be entitled to a discount.
- Discounts are only available for the courses identified and for the duration stated.
- Discounts are only available if full course fees are paid 7 days in advance of the start date of the course.
- Discounts are not available for bookings made through an agent, ETO or broker.
Credit notes
Students who start a course and decide not to continue cannot get a refund of the course fees.
In “exceptional circumstances” or if ELH has to postpone, re-schedule or cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.
Exceptional circumstances: students must explain in writing in advance of the day/s they are unable to attend the “exceptional circumstances” they want ELH to consider.
In “exceptional circumstances” or if ELH has to postpone, re-schedule or cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.
Exceptional circumstances: students must explain in writing in advance of the day/s they are unable to attend the “exceptional circumstances” they want ELH to consider.
REFUNDS AND CANCELLATIONS
ELH will give the following refunds only:
Refunds for visa students:
A refund will only be made if:
Students who have paid “Full Fees” and have not been granted a visa to enter the UK will receive a refund of their course fees minus the Registration Fee, the Visa Administration Fee and , if applicable the Accommodation Placement Fee, which are non-refundable.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get their student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide to discontinue their studies will not get a refund. ELH will need to report these students to the UKVI.
It is the responsibility of the student or the agent who has registered the student to contact ELH if there is any change in the student’s situation and/or a change or delay in the student’s start and/or finish dates. ELH needs to be informed of this in writing no less than 14 days prior to the student’s start date. If a student misses their start date and ELH has not been contacted, the student will be charged the course fee and, if applicable, the accommodation fee for the week/s they have missed.
ELH may also be obliged to report the student to the UKVI.
- the student contacts ELH within 3 months from the date of their "Letter of Acceptance" to request a refund and
- he/she provides evidence that their visa has not been granted by sending their "visa rejection letter" to ELH.
- he/she makes sure that their rejection letter reaches ELH no less than 14 days prior to their course start date (note that the course start date is the date shown on their "Letter of Acceptance").
Students who have paid “Full Fees” and have not been granted a visa to enter the UK will receive a refund of their course fees minus the Registration Fee, the Visa Administration Fee and , if applicable the Accommodation Placement Fee, which are non-refundable.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get their student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide to discontinue their studies will not get a refund. ELH will need to report these students to the UKVI.
It is the responsibility of the student or the agent who has registered the student to contact ELH if there is any change in the student’s situation and/or a change or delay in the student’s start and/or finish dates. ELH needs to be informed of this in writing no less than 14 days prior to the student’s start date. If a student misses their start date and ELH has not been contacted, the student will be charged the course fee and, if applicable, the accommodation fee for the week/s they have missed.
ELH may also be obliged to report the student to the UKVI.
Refunds for non-visa students:
Non visa students are students that do not need a "Letter of Acceptance" to study at English Language House.
- For fees paid for a 5 week course or less there is no refund.
- For fees paid for 6 weeks or more a 50% refund will be given only if ELH receives no less than four weeks’ notice in writing before the start date of the student’s course. The start date is the date of the student’s first class.
- After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses
Cancelling a Course
New Students should register/enrol and pay full fees no less than 4 weeks prior to the start date of their course. All students are asked to accept our Terms and Conditions when they register/enrol on a course and pay their course fees. Students who agree to our terms and conditions enter into an contract with English Language House and are entitled to a 14 day cooling off period. This cooling off period starts on the date shown on their registration/enrollment form. Starting for this date students have 14 days to change their mind and withdraw or cancel their chosen course. However if students wish to start their course less that 14 days after this date, they agree to forfeit the 14 day cooling off period. Once a student has started his/her course he/she is no longer able to change his/her mind, withdraw or cancel this course.
Force Majeure
In the event of force majeure; such as fire, flooding, infectious diseases, snow and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note
Absence from class
ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are “exceptional circumstances” may request approved leave from classes in writing. They must state the reason for their request and the dates involved. Students will need to give no less than two weeks’ notice in order for this request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Students who feel there are “exceptional circumstances” may request approved leave from classes in writing. They must state the reason for their request and the dates involved. Students will need to give no less than two weeks’ notice in order for this request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.
Conduct
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.
Code of Conduct
The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. You will be able to see this in your welcome pack which is shared with you via GoogleDrive.
Students and Staff at ELH are all expected
Students and Staff at ELH are all expected
- To respect others.
- To avoid comments and behaviour which could offend.
- To be courteous in speech and conduct.
- To be helpful.
- To respect confidentiality.
- To respect other people’s private lives.
- To respect the property of others.
- To be able to work without being distracted by bad behaviour from others.
- To aim to be on time for lessons.
- To safeguard the interests and well-being of others
- To leave classrooms and schools tidy.
- To be proud of who we are and what we do.
