ENGLISH LANGUAGE HOUSE
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See_all_T&CS_here

TERMS AND CONDITIONS FOR ADULT STUDENT


Please make sure you read the "Terms and Conditions" relevant to you before you complete your New Student Registration form to Study at ELH. You will be asked to sign to say you agree to our "Terms and Conditions".    

TERMS AND CONDITIONS FOR ADULT STUDENT REGISTRATION, PAYMENT AND RE-ENROLLMENT

IMPORTANT INFORMATION: Please make sure you understand the information on this page before you register and pay for your course. 

Student payment, registration and re-enrollment

​CHOOSING YOUR COURSE AND YOUR LESSONS
When students contact ELH for the first time we will send them an email with information about: 
  • our courses
  • our timetable of classes
  • how to book courses, exams and e-learning 
We will also send them a link to:
  • the Elh terms and conditions for adult students
  • the New Student Registration form
  • If a students also needs accommodation we will send them the accommodation form for adult students
  • If a student needs a visa to study in the UK we will send them the visa form for adult students

VISA STUDENTS
Students who need a visa to study in the UK are "visa students". This includes students who need:
  • Tier 4 - General student visa
  • A Short Term Study Visa for 6 months or 11 months

Students who need a visa to study must make sure they read and understand the advice for visa students and the visa information before they complete the elh Visa Form so that we can assess your application to study at ELH as a visa student. 

IMPORTANT: After you have chosen your course and paid for your lessons these lessons are booked for you student and it may not be possible to change your mind and receive a refund. You can add lessons to your timetable but you cannot deduct lessons once a course has started. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.

REGISTRATION AND PAYMENT
When should you pay?  
Visa students – 10 weeks before the start date of their course
Non visa students – 2 weeks before the start date of their course


We recommend that all non visa students register and pay at least two weeks before the start date of their course. We recommend that you register at least 6 weeks before the start date if are not in UK, and at least 10 weeks before the start date if you are a visa student. Students who want to take advantage of the discounts available they must pay in advance of the start date of their course. See details below and in the individual course booklets.

The cost of a course is shown in the dates and fees page on our website. Please read this carefully to make sure you pay the correct amount. If you are not sure which classes are best for you you can pay for a small number of trial lessons initially, if these are available, before you join a full course.

​Non visa students who join a full course of 5 weeks or less cannot get a refund of the course fees or registration fee after the start date of the course. In exceptional circumstances or if ELH has to cancel a course due to insufficient numbers, students will be given a credit note to be used for alternative or future courses.

DISCOUNTS FOR DIRECT BOOKINGS
These discounts are only available for students who book directly with ELH; they are not available when students book through an agent. 

Intensive courses:
​New students who make a direct booking and pay full fees for an intensive course 5 weeks in advance of their start date will be entitled to the following discounts:
  • Register for a 10 week course or more and get a  5% discount
  • Register for a 20 week course or more and get a  10% discount
  • Register for a 30 week course or more and get a  15% discount
IMPORTANT INFORMATION: Students on intensive courses can start and finish their course on a date of their choice and can include break weeks during their course. 

Winter daytime courses: (also known as Academic and Term time courses)
Students who register and pay full course fees 6 weeks before the start date of their course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more
10% discount for a 30 week course or more

IMPORTANT INFORMATION: Students are entitled to the above discounts if they start and finish their course on an ELH start and finish date and if study is continuous and does not include "break weeks".

Evening courses:
If you register and pay full course fees 4 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 week course or more
6% discount for a 20 week course or more

If you register and pay full course fees 8 weeks before the start date of your course you will get the following discounts:
6% discount for a 10 week course or more
10% discount for a 20 week course or more


IMPORTANT INFORMATION: Students are entitled to the above discounts if they start and finish their course on an ELH start and finish date and if study is continuous and does not include "break weeks".

Exam Preparation courses:
If you register and pay full course fees 6 weeks before the start date of your course you will get the following discounts:
3% discount for a 10 - 15 week course
6% discount for a 20 – 25 week course
10% discount for a 30 – 35 week course
15% discount for a 40 week course
​
IMPORTANT INFORMATION: Students are entitled to the above discounts if they start and finish their course on an ELH start and finish date and if study is continuous and does not include "break weeks".

Holiday courses:
  • Book a 10 week holiday course and pay full fees 10 weeks before the start date and you will receive a 10% discount
  • Book a 5 week holiday course and pay full fees 10 weeks before the start date and you’ll get a 5% discount

IMPORTANT INFORMATION: Students are entitled to the above discounts if they start and finish their course on an ELH start and finish date and if study is continuous and does not include "break weeks".

REGISTERING WITH ELH FOR THE FIRST TIME
The first time you join ELH you will need to complete a New Student Registration Form and pay a £39 registration fee. You pay this fee only once. This fee is non-refundable. All new students also do an assessment and needs analysis to check their level and help them decide what course is best for them.   

If you are not sure about the course you want to join please make an appointment to see us at the ElhOffice to…..
  • talk about your course requirements
  • take a placement test to check your current level of English
  • register with ELH and pay your course fees
  • if you plan to take days off during your course you need to say now and give the exact dates in writing.
If you are not in UK or you cannot come to the ElhOffice in Milton Keynes to see us we can speak to you via Skype or WhatApp. Please tell us if this is what you prefer. Our Skype name is elhoffice

HOW YOU CAN PAY FOR YOUR COURSE
  • You can pay the total course fees in advance and take advantage of the discounts available or
  • You can pay a course deposit and the outstanding balance in installments. Your course deposit is either £500 or 25% of your total course fees; whichever is higher. 

Non visa students can pay a course deposit and the outstanding balance in installments as follows:
  • For courses of 10 weeks or more: 50% deposit & 1 installment of the outstanding balance
  • For courses of 20 weeks or more: 50% deposit & 2 installment of the outstanding balance
  • For courses of 30 weeks or more: 50% deposit & 3 installment of the outstanding balance

Please pay your installments by the due date. Failure to do so may incur a late payment charge.

RE-ENROLLMENT
Students can complete one course and re-enroll for another course. They can do this as often as they like.

​When you re-enroll:

You will receive a timetable and receipt for each new programme you re-enroll for.
If you have an outstanding balance to pay we will give you a receipt showing the money you are paying at the time of re-enrollment and your new timetable. If you have already paid the full fees your receipt will show that there is no outstanding balance and your new timetable   

We suggest that you re-enroll at least two weeks before the start date of the new programmes to make sure that you can choose the Classes you prefer. If you re-enroll later than this we cannot guarantee that we can place you in the class you have chosen.

How to Re-Enroll:
If you are a return student you can re-enroll at the ElhOffice or you can complete the re-enrollment form and pay the course fees or for a special offer via the website. 
Once your payment has arrived we will email you your receipt and your new timetable.
If you need to talk to us about a new course programme, moving classes or changing to a higher level please make an appointment to speak to us at the ElhOffice before you re-enroll. ​

REFUNDS:
ELH will give the following refunds only:
Visa Students pay as follows:
  • Tier 4 visa students need to pay the registration fee and full course fees in advance in order to get a CAS.
  • Students who need a short term study visa to study in the UK will need to pay the registration fee and either (i) pay full fees in advance or (ii) pay a non refundable visa administration charge before we can issue a "Letter of Acceptance".
Refunds to visa students:
Students who do not get a visa will be given a refund of the full fees minus the visa administration charge of £100 to £500. This charge does not include the registration fee of £39 which is non refundable. ELH will need to see evidence that the student has not been granted a student visa before we can make a refund. It is the responsibility of the student to get a letter from the Embassy or the Home Office which will show that they have not been granted a student visa. 
IMPORTANT:  Students must provide this evidence within 3 months of the date on their "Letter of Offer".  If a student does not provide ELH with the evidence that they their visa was rejected within the required time and if the student does not contact ELH to make alternative arrangements, ELH will not issue a refund.  
  • Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund.
  • Lessons missed will not be refunded or rescheduled.
  • It is the responsibility of the student or the agent (who has registered the student) to contact ELH if there is a delay or change in the students start or finish dates. ELH needs to be told at least seven days before the start date so that they can amend their records. If a student misses his/her course start date and ELH has not been contacted within the time allocated, the student will be charged for the week/s he/she has missed.  
  • In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.

Refunds to non-visa students:
  • For fees paid for a 5 week course or less there is no refund.
  • For fees paid for 6 weeks or more a 50% refund will be given before the start date of the course only if you give 4 weeks notice in writing. The start date is the date of your first course programme.  
  • After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.
  • Lessons missed will not be refunded or rescheduled
IMPORTANT: We advise all students to make sure they understand the information regarding "student payment & re-enrollment". If your English is weak please ask a friend to translate the information for you. ​

FORCE MAJEURE  
In the event of 'force majeure' such as fire, flooding, infectious diseases, snow  and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note.

ABSENCE FROM CLASS:
Break Weeks:
It is possible to add break weeks in your study programme but you must do this before you book and pay for your classes. 

ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.


Students who feel there are exceptional circumstances may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than 4 weeks notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final. 

CONDUCT:
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.


The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. (you will get a copy oft this in your blue file when you join the school)
 Students and Staff at ELH are all expected
  • To respect others.
  • To avoid comments and behaviour which could offend.
  • To be courteous in speech and conduct.
  • To be helpful.
  • To respect confidentiality.
  • To respect other people’s private lives.
  • To respect the property of others.
  • To be able to work without being distracted by bad behaviour from others.
  • To aim to be on time for lessons.
  • To safeguard the interests and well-being of others
  • To leave classrooms and schools tidy.
  • To be proud of who we are and what we do.
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STAY IN TOUCH
English Language House can accept students who need a short term study visa of up to 11 month to study English Language in the UK.   
English Language House is on the UK Register of Learning Providers:  UKPRN number: 10030742

E L H LIMITED - Company registration no: 3965199

ABOUT_ENGLISH_LANGUAGE_HOUSE
​
The.ELH.story               
Why.Study.at.ELH               ​
How.We.Help.Students.Learn
               
The.Social.Programme       
What.Our.Students.Think                     
News&.Views      Safety&Suitability.Criteria.for.Offsite.Class.Admin

FEEDBACK               
Students           
Accommodation
Staff              
Offsite              
Homestays
Corporate
ELH TERMS AND CONDITIONS              T&Cs.for.Adult.students               ​
T&Cs.for.Under18s             
T&Cs.for.Agents/ETOs              T&Cs.for.Homestay.Providers
T&Cs.for.
Exam.Candidates              T&Cs.for.Corporate.Clients             

POLICY DOCUMENTS               
​Safeguarding               
​
Health&Safety              
Data.Protection               
Privacy               
Privacy.Notice               
Transparency             
Record.Retention               
​Complaints.Procedure             
Equal.Opportunities 
​MobilePhonePolicy
USEFUL INFORMATION             
Useful.information                ​
How.to.book.a.course
                ​How.to.Register.for.an.Exam                 ​How.to.Book.a.trip/activity 
Staying.safe.in.the.UK 
English.Language.Level.Chart     
​
Test.your.English             
Visa.Information&guidance               
What's.On ​                    
Downloads4adults                 
Downloads4Under18s                  Downloads4exam.candidates                  Downloads4homestay.providers                            

INFORMATION FROM THE DEPARTMENT OF EDUCATION               Keeping_children_safe_in_Education

Copyright English Language House
​important information
  • Home
    • About English Language House >
      • Our story
      • Our Teachers and Staff
      • Our Students
      • Our courses
      • Directions to ELH
      • News and Views
      • Gallery >
        • At StudyWorld 2017
      • Testimonials
      • Careers >
        • Working with ELH
        • Job Application Form
    • About Milton Keynes >
      • The City of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • More about ELH >
      • What we Offer
      • How we work
      • The ELH Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
        • Join an Event_Trip_Activity
        • To Book a trip or activity
      • Accommodation for ELH students >
        • Accommodation Form
        • Pay for your Accommodation
    • How to Book >
      • How to Book a Course >
        • New student registration form
        • NSRF-1920
        • Under18s registration form
        • E-learning enrolment form
      • How to book an exam >
        • Exam booking form
      • Forms to complete-pre covid
    • Dates and Timetables >
      • Term Dates
      • Timetable of lessons
      • Dates we are closed
    • Terms and Conditions >
      • T&Cs for Adult Students@ELHUK
      • T&Cs for U18s@ELHUK
    • Offers and Discounts >
      • Special Offers
      • Discounts
    • Feedback >
      • Student Feedback Questionnaire
    • Covid news and updates >
      • Location & health declaration form
  • Online
    • Online Courses >
      • E-Learning Enrolment Form
      • Pay for your Online Course
      • T&Cs for Online
      • Code of Practice for Online delivery
    • Live Online Lessons
    • E-Learning Courses
    • Blended Courses
    • Online Teacher Training >
      • Online CELTA - 5 week course
      • Online CELTA - 10 week course
  • Courses
    • Courses >
      • Course Descriptions >
        • New student registration form
        • UNDER 18s Registration Form
        • E-learning enrolment form
      • Course Dates
      • Course Prices
      • Language levels
      • Other Languages
      • Q&As
    • Classes >
      • Class Descriptions
      • Timetable of lessons 2021
      • FREE Classes >
        • Booking form for Free class with Celta Trainees
        • Free Class Booking Fee
      • Tutorials
      • Budget & Free
    • Teacher Training >
      • CELTA >
        • CELTA Online
        • CELTAatelh >
          • How to apply for CELTA
        • The CELTA info pack
        • About the CELTA at ELH
        • CELTA dates
        • CELTA fees
        • CELTA T&Cs
        • CELTA Application Form
        • CELTA Pre Interview Task
      • Delta >
        • Delta information pack
      • CPD and Teacher Training
    • Courses for Under 18s >
      • Under18s Registration form
      • Parental Consent Form
      • Accommodation Form
  • Exams
    • The Open Examination Centre >
      • How to Book an exam >
        • Exam booking form
    • Cambridge Exams >
      • Exam Dates 2021
      • Exam Fees
      • Exam Day Useful Tips
      • Pretesting
    • Trinity Exams at ELH >
      • Trinity Exam fees
    • The Delta Exam
    • T&CS Exam Entry + GDPR
  • Information
    • ... for Students >
      • How to book a course >
        • New student registration form
        • Student Level test
        • Request an invoice
      • Visa Information >
        • Visa Form
        • Advice for Visa students
      • How we work >
        • Code of Conduct
        • Rules for f2f Students
        • SA&WR
        • Location and health declaration form
        • Disclaimer - Covid 19
      • English at Home
      • Additional information >
        • The Student Assessment
        • Student Welcome Pack
        • New Student Quiz
        • Student mix
        • Safeguarding
        • Prevent
        • ELH complaints procedure
        • Working in the UK
    • ..... for Parents >
      • Care of Under 18s
      • U18b001
    • .... for Schools >
      • Training provision for schools
    • .... for Homestay providers >
      • Join our Homestay Providers
      • Homestay provider application form
      • T&C4HomestayProviders
    • ... for Agents >
      • Work with ELH >
        • Agent Application form
        • T&Cs+Agent_Agreement
      • Student Journey
      • Courses for groups
    • .... for Staff >
      • Class Attendance
      • How staff work
      • Staff Annual Review
      • Staff evaluation of duties and responsibilities
      • MD
  • Contact
    • Enquiry to study at ELH
    • Enquiry to sit an exam
    • Join an event
  • Pay
    • The Registration Fee
    • The Course Fee
    • Choose and pay >
      • The Course Fees
      • To Book an Exam
      • For E-Learning
      • For Live Online Lessons
      • For Teacher Training >
        • The CELTA Application Fee
        • Pay for EAL training
      • For a Special Offer
      • For a Trip or Activity
      • All to pay for