ENGLISH LANGUAGE HOUSE
  • Home
    • About English Language House >
      • The ELH Story
      • Our Teachers and Staff >
        • Careers >
          • English Language Teacher
          • CELTA Trainer
      • Our Students >
        • Gallery >
          • at StudyWorld 2017
      • Our Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
      • Why study with ELH? >
        • What we Offer
        • Testimonials
      • Term Dates
      • Dates we are closed
      • Directions to ELH
      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • The Elh Blog
  • English Programmes
    • How to join an English programme
    • English Programmes >
      • Class Descriptions
      • FREE Classes and how to join >
        • Free class booking form
        • Free Class Level test
        • Orientation for free classes
      • Types of Lessons
      • Modes of Study
      • Schedule of Group Lessons
      • Language levels >
        • How quickly can you improve your English?
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Exams >
      • Exam preparation lessons
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Online learning
    • How to join online learning
    • Online Learning Options >
      • What is Live Online Learning?
      • What is Mixed Mode Learning?
      • What is Hybrid Learning?
      • Code of Practice for Online delivery
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • Foreign Language Lessons Online
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH >
        • The Mixed Mode CELTA
        • The Face2Face CELTA
        • The Online CELTA
      • The CELTA info pack >
        • CELTA dates and fees
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Enquiry about Delta
      • Dates and Fees
      • How to apply
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office via Zoom
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons

TERMS AND CONDITIONS

FOR STUDENTS OF OTHER LANGUAGES
Please make sure you read the "Terms and Conditions for students of other languages before you complete the Enrolment Form to Study a foreign language at ELH. You will be asked to sign to say you agree to our "Terms and Conditions".    
IMPORTANT INFORMATION:
​Please make sure you understand the information on this page before you enrol and pay for your course. 

STUDENT ENROLMENT AND PAYMENT OF FEES
CHOOSING YOUR COURSE AND YOUR LESSONS
When students contact ELH for the first time we will send them an email with links to information about:
  • our foreign language courses
  • our terms and conditions
  • how to book 
We will also send them a link to:
  • the enrolment form 
  • special offers
  • payment
ENROLMENT AND PAYMENT
We recommend that students enrol and pay at least two weeks before the start date of their course. The cost of a course is shown on our website here. Please read this carefully to make sure you pay the correct amount. ​
JOINING ELH FOR THE FIRST TIME
The first time you join ELH you will need to complete the Enrolment Form and pay a £39 registration fee. You pay this fee only once. This fee is non-refundable.  ​
HOW YOU CAN PAY FOR YOUR COURSE
  • You can pay online via the website
  • You can pay an invoice that is sent to you after you complete your enrolment form
CONTINUING AFTER THE END OF YOUR COURSE
If you finish your course and want to continue with more lessons you can do so. You will need to pay your course fee but you do not need to pay the registration fee again.  
WHAT HAPPENS AFTER YOU ENROL AND PAY FOR YOUR COURSE
You will receive a receipt for your course and a timetable for your classes. .
If you have an outstanding balance to pay we will give you a receipt showing the money you are paying at the time of enrollment and your new timetable. If you have already paid the full fees your receipt will show that there is no outstanding balance and your new timetable   
REFUNDS
IMPORTANT: After you have chosen your course and paid for your lessons these lessons are booked for you student and it may not be possible to change your mind and receive a refund. You can add lessons to your timetable but you cannot deduct lessons once a course has started. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
​The ELH refund policy is as follows: 
  • For fees paid for a 5 week course or less there is no refund.
  • For fees paid for 6 weeks or more a 50% refund will be given before the start date of the course only if you give 4 weeks notice in writing. The start date is the date of your first course programme.  
  • After the start date of their course students will not receive a refund. In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.
  • Lessons missed will not be refunded or rescheduled

IMPORTANT: We advise all students to make sure they understand the information regarding ELH student enrolment, payment, and the ELH refund policy. If you are unsure please ask us before you enrol and pay for your lessons. ​
FORCE MAJEURE  
In the event of 'force majeure' such as fire, flooding, infectious diseases, snow  and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note.
ABSENCE FROM CLASS:
ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Break Weeks:
It is sometimes possible to add break weeks in your study programme but you must do this before you book and pay for your classes. 
Students who feel there are exceptional circumstances may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than 4 weeks notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final. ​
VISA STUDENTS
Visa students who wish to also study a foreign language class while they are in the UK can do so but these hours cannot count towards their sponsored total hours of English Language study and would be additional to their English Language course.    
Visa Students are students who need a visa to study in the UK. This includes students who need:
  • Tier 4 - General student visa
  • A Short Term Study Visa for 6 months or 11 months​
We can only sponsor students who study a total number of hours in English.  
CONDUCT:
Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.


The English Language House Code of Conduct is designed to promote harmony and the efficient and safe functioning of the school. 

Students and Staff at ELH are all expected
  • To respect others.
  • To avoid comments and behaviour which could offend.
  • To be courteous in speech and conduct.
  • To be helpful.
  • To respect confidentiality.
  • To respect other people’s private lives.
  • To respect the property of others.
  • To be able to work without being distracted by bad behaviour from others.
  • To aim to be on time for lessons.
  • To safeguard the interests and well-being of others
  • To leave classrooms and schools tidy.
  • To be proud of who we are and what we do.
Picture
Picture
Picture

Picture
Picture
STAY IN TOUCH
English Language House can accept students who need a short term study visa of up to 11 month to study English Language in the UK.   
English Language House is on the UK Register of Learning Providers:  UKPRN number: 10030742

E L H LIMITED - Company registration no: 3965199

ABOUT_ENGLISH_LANGUAGE_HOUSE
​
The ELH story               
Why Study at ELH               ​              
The Social Programme       
What Our Students Think                     
News &. Views      Safety&Suitability.Criteria.for.Offsite.Class.Admin

FEEDBACK               
Students           
Accommodation
Staff                           
Homestays
Corporate
ELH TERMS AND CONDITIONS              T&Cs.for.Students              ​
 T&Cs.for.Agents/ETOs              T&Cs.for.Homestay.Providers
T&Cs.for.Exam.Candidates                          

POLICY DOCUMENTS               
​Safeguarding               
​
Health & Safety              
Data Protection               
Prevent
Privacy Policy               
Privacy Notice               
Transparency Policy             
Record Retention               
​Complaints Procedure             
Equal Opportunities 
​Mobile Phone Policy
USEFUL INFORMATION             
Application Procedure for English Language students                ​
How to book a course-an exam-a trip or activity homestay etc               
Staying safe abroad 
Level Chart     
​
Test your English             
Information for students who need a visa to study English in England               
What's On ​                           

INFORMATION FROM THE DEPARTMENT OF EDUCATION               Keeping_children_safe_in_Education

Copyright English Language House
​important information
  • Home
    • About English Language House >
      • The ELH Story
      • Our Teachers and Staff >
        • Careers >
          • English Language Teacher
          • CELTA Trainer
      • Our Students >
        • Gallery >
          • at StudyWorld 2017
      • Our Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
      • Why study with ELH? >
        • What we Offer
        • Testimonials
      • Term Dates
      • Dates we are closed
      • Directions to ELH
      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • The Elh Blog
  • English Programmes
    • How to join an English programme
    • English Programmes >
      • Class Descriptions
      • FREE Classes and how to join >
        • Free class booking form
        • Free Class Level test
        • Orientation for free classes
      • Types of Lessons
      • Modes of Study
      • Schedule of Group Lessons
      • Language levels >
        • How quickly can you improve your English?
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Exams >
      • Exam preparation lessons
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Online learning
    • How to join online learning
    • Online Learning Options >
      • What is Live Online Learning?
      • What is Mixed Mode Learning?
      • What is Hybrid Learning?
      • Code of Practice for Online delivery
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • Foreign Language Lessons Online
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH >
        • The Mixed Mode CELTA
        • The Face2Face CELTA
        • The Online CELTA
      • The CELTA info pack >
        • CELTA dates and fees
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Enquiry about Delta
      • Dates and Fees
      • How to apply
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office via Zoom
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons