Information for Exam Candidates

IMPORTANT INFORMATION FOR EXAM CANDIDATES

Click on the red links to open the pages:

If an exam candidate wants to book an exam they must look at the information in the following pages:

Before you sit your exam it is important that you look at the information in the following pages:

Summary of Regulations for candidates Apr2026

If there is a risk of Covid we may ask candidates to complete the form below before they arrive to sit their exam:

Location and Health declaration form

If you have a complaint, our "Complaints Procedure" explains how we deal with any complaints we receive. If you are not happy about the way we have dealt with your problem you can register a complaint with Cambridge by following their Cambridge English Complaints Policy.

If something goes wrong please let us know on the day of the exam or immediately after. You can speak to the exam supervisor on the day of your exam or, if you feel you cannot do this, you should contact the ELH office by email immediately after your exam.

You should try to explain exactly what has happened in as much detail as possible and let us know how you think we can help.
We will investigate the problem and let you know what we can do.

It may be possible for the centre to ask Cambridge for Special Consideration to be applied. This must be done on the day of the exam or immediately after.

If a candidate believes that their exam result is not fair, they must contact their exam centre immediately. Their centre can then ask Cambridge English for an Enquiry on Results or an Appeal.
This page tells you more about both processes:

Enquiries and Appeals

The deadline for an "Enquiry of results" submission is within 40 working days after the exam results have been released.

The deadline for an appeal submission is within 21 calendar days of the receipt of the relevant decision.