TERMS AND CONDITIONS FOR HOMESTAY PROVIDERS
The following terms set the minimum standards expected for the provision of student accommodation by homestay providers who are approved by ELH and are on the Register of ELH Homestay Accommodation.
You cannot accommodate more that 4 students at any given time
You cannot remove furniture from the room after this has been seen by ELH
You cannot use a room ELH has not seen to accommodate a student
You cannot remove furniture from the room after this has been seen by ELH
You cannot use a room ELH has not seen to accommodate a student
THE STUDENT'S ROOM:
Each student will have their own room. The room should be clean and comfortable, sufficiently spacious, adequately equipped, heated and lit, with natural light, a table or desk for private study, and hanging and drawer space for clothes. Bed linen and towels should be changed weekly. There should be a good supply of blankets.
Each student will have their own room. The room should be clean and comfortable, sufficiently spacious, adequately equipped, heated and lit, with natural light, a table or desk for private study, and hanging and drawer space for clothes. Bed linen and towels should be changed weekly. There should be a good supply of blankets.
SHARING WITH OTHER STUDENTS:
No other student of the same nationality or speaking the same language will be accommodated at the same time, unless this is specifically requested by the student.
No other student of the same nationality or speaking the same language will be accommodated at the same time, unless this is specifically requested by the student.
LAUNDRY:
Small articles of laundry should be included in the household wash – heavier articles by arrangement. Students can either have access to use a washing machine once a week or you must offer to do their washing once a week at no extra charge.
Small articles of laundry should be included in the household wash – heavier articles by arrangement. Students can either have access to use a washing machine once a week or you must offer to do their washing once a week at no extra charge.
ACCESS TO FACILITIES:
A daily bath or shower will be available to the student. When your student arrives please show him/her the facilities they can use. This is also a good time to let them know
A daily bath or shower will be available to the student. When your student arrives please show him/her the facilities they can use. This is also a good time to let them know
- What time they can use the bathroom, if this is a shared facility
- The time when you sit down to dinner and how you would like the student to contact you ie whatsApp, SMS etc if they are running late
- What day and time they can use the washing machine and how this works
FOOD:
- Partial board [a good varied breakfast and a substantial dinner at night] is required from Monday to Friday and [3 meals a day] is required at weekends.
- Full board [a good varied breakfast, a packed lunch and a substantial dinner at night] is required from Monday to Friday and [3 meals a day] is required at weekends.
PAYMENT FOR HOMESTAY:
Payment will be made to the homestay provider by English Language House, as agreed.
Payment will be made to the homestay provider by English Language House, as agreed.
CHANGES:
If possible, one week’s notice should be given by either side if a change of accommodation is required. English Language House cannot be held responsible for any student changes in dates of arrival or departure or last minute cancellations.
If possible, one week’s notice should be given by either side if a change of accommodation is required. English Language House cannot be held responsible for any student changes in dates of arrival or departure or last minute cancellations.
INSPECTION OF HOMESTAY ACCOMMODATION:
English Language House reserves the right to inspect the accommodation at two days’ notice, and will usually inspect accommodation at least once every 2 years.
English Language House reserves the right to inspect the accommodation at two days’ notice, and will usually inspect accommodation at least once every 2 years.
REMOVING A STUDENT FROM HOMESTAY:
English Language House reserves the right to re-house a student, without notice or compensation, if the guidelines of this document are not met.
English Language House reserves the right to re-house a student, without notice or compensation, if the guidelines of this document are not met.
HOLIDAY PERIODS:
Students are not expected to pay a holding fee or retainer for their room during vacation periods. Homestay providers are not expected to store students’ property during vacation periods.
Students are not expected to pay a holding fee or retainer for their room during vacation periods. Homestay providers are not expected to store students’ property during vacation periods.
REQUIREMENTS - SUGGESTIONS AND ADVICE TO HOMESTAY PROVIDERS:
We advise you NOT to let your student[s] use your telephone for outgoing calls.
English Language House advises you not to loan money to students. ELH cannot accept responsibility for any money owed to you by students, nor for repairs and replacements of items damaged by students. Any damages to your household items should be claimed either from the student[s] or via your household insurance. We advise you to check that your household insurance would cover any such claims.
We will only place our students with a homestay provider who will regard them as members of the household and will try to integrate them into life in the UK and show an interest in their welfare, safety, security and personal development.
Students should be encouraged to speak English as much as possible in your home. Students’ different cultural backgrounds should be respected and we ask homestay providers to be sensitive to the needs of the student[s].
STUDENT ALLOCATION PROCEDURE: When we have a student who is looking for homestay provider accommodation, we check that they understand the meaning of ‘homestay’ and whether they have any special dietary requirements, whether they smoke, and whether have any computer requirements. We will give this information to a prospective homestay provider together with the nationality/first language, gender, and approximate age of the student. If the homestay provider agrees to accept the student, we will write to confirm this information and give the homestay provider’s contact information to the student. We will ask the student to then contact the family to introduce themselves and to arrange a convenient arrival time. This contact may be by phone, email or letter.
Homestay providers are expected to maintain a close liaison with English Language House so that any problems may be resolved as soon as possible.
Homestay providers should not make private accommodation arrangements directly with students; this could lead to complications.
English Language House advises you not to loan money to students. ELH cannot accept responsibility for any money owed to you by students, nor for repairs and replacements of items damaged by students. Any damages to your household items should be claimed either from the student[s] or via your household insurance. We advise you to check that your household insurance would cover any such claims.
We will only place our students with a homestay provider who will regard them as members of the household and will try to integrate them into life in the UK and show an interest in their welfare, safety, security and personal development.
Students should be encouraged to speak English as much as possible in your home. Students’ different cultural backgrounds should be respected and we ask homestay providers to be sensitive to the needs of the student[s].
STUDENT ALLOCATION PROCEDURE: When we have a student who is looking for homestay provider accommodation, we check that they understand the meaning of ‘homestay’ and whether they have any special dietary requirements, whether they smoke, and whether have any computer requirements. We will give this information to a prospective homestay provider together with the nationality/first language, gender, and approximate age of the student. If the homestay provider agrees to accept the student, we will write to confirm this information and give the homestay provider’s contact information to the student. We will ask the student to then contact the family to introduce themselves and to arrange a convenient arrival time. This contact may be by phone, email or letter.
Homestay providers are expected to maintain a close liaison with English Language House so that any problems may be resolved as soon as possible.
Homestay providers should not make private accommodation arrangements directly with students; this could lead to complications.
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HOMESTAY PROVIDER BOOKLET FOR STUDENTS
Homestay Providers will be required to complete and share a booklet with students which will include, but not be limited to, the following information:
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How to use:
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Dos and Don'ts
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WHAT WE EXPECT FROM OUR HOMESTAY PROVIDERS:
- You must treat students as part of the family at all times. If the student is booked for an evening meal please ensure they eat meals with you. Do not let them sit on their own in their room or in the kitchen/dinning room to eat their dinner.
- All rooms must be provided with sufficient lighting, clean living area, a desk, a chair for studying and wardrobe /drawers.
- Clean linen must be provided and must be changed each week.
- The students must have access to use a washing machine once a week or you must do their washing once a week.
- Please do not speak about payments with the students.
- Do not take money from the students directly. If they wish to extend their stay they must do this via ELH.
- Do not let the students use your telephone for outgoing calls; we will not be held responsible for your phone bills.
- You must have home insurance to cover any breakages and you should keep all your valuables safe. Elh will not be held responsible for any damage cost.
- You must have a working smoke alarm installed in the property.
- You must carry out a risk assessment of your home and inform the student of the rules in the event of a fire showing them the escape route and checking that they know what to do on a regular basis.
- You must inform the Elh Office when we contact you to book your accommodation if you have a guest or family member staying, if you have/ will have anyone who speaks the same language as the student or if you have any under 18s staying at the same time as our student.
- You must provide the Elh Office with a valid gas safety certificate. If you cannot provide this we will be unable to place anyone in your accommodation.
- When your student arrives please show him/her the facilities they can use. This is also a good time to let them know a) What time they can use the bathroom , if this is shared, and b) The time meals will be provided.
- You must provide your student with a key when they arrive and show them how to lock and unlock the front door and how to keep the house safe when they leave.
- You should give us a minimum of 5 working days notice if you want us to re home your student. However, if this is an "urgent request" we will do what we can to remove the student more quickly.
- If you have any problems/concerns with the student, however insignificant these may seem, let us know asap.
- If your student arrives home late please arrange for a late meal to be available for them.
- All members of the household who are 18 and over will need to undergo a DBS check.
- If you break any of our Terms and Conditions for homestay providers we reserve the right to remove our student immediately and have the right to withhold payment for the remainder of that week and all future weeks.
- 20. ON NO ACCOUNT MUST HOSTS CONTACT OUR SCHOOLS/AGENTS DIRECTLY.
