ENGLISH LANGUAGE HOUSE
  • Home
    • About English Language House >
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          • English Language Teacher
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        • Milton Keynes 50th Birthday
        • Play your Shakespeare
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      • Why study with ELH? >
        • What we Offer
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      • Dates we are closed
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      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • How to Join >
      • How quickly can improve your English
    • The Elh Blog
  • Online Courses
    • Online Learning >
      • Code of Practice for Online delivery
    • Live Online Learning
    • Mixed Mode Learning
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • Foreign Language Lessons Online
  • English Courses
    • How to join an English programme
    • English Programmes >
      • Classes >
        • Description of classes
        • FREE Classes and how to join >
          • Free Class Level test
          • Free Class Booking Form
          • Free class priority entry fee
          • FREE Class Orientation
      • Lessons >
        • Schedule of Group Lessons
      • Language levels
      • Modes of Study
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH
      • The CELTA info pack >
        • CELTA dates
        • CELTA fees
        • Possible CELTA timetables
        • The Online CELTA
        • The Face2Face CELTA
        • The Mixed Mode CELTA
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Delta Application
      • The Delta application fee
      • About the CELTA application fee
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office on Zoom
    • Book an appointment
    • Enquiry about lessons and exams
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons

Transparency Policy


ELH Transparency Policy
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you know what we need, how it is collected, where it is kept, how it is used and why we need it. You may also be able to choose if you would like us to retain your information in certain instances. 
When you contact ELH and make an enquiry or ask to work with us we will need to ask you for certain personal information in order to decide what details we need to send you and how best we can help. Usually there is a form you will need to fill in which will ask you for this information. You can see which forms we usually sent under “ Information we collect” where there is a table and a list of the forms.
Some forms you complete will ask you if you agree for ELH to store and process your information. If you agree we will keep your information safe and will only process it in the way you agree. If you do not agree we will delete your data from all our systems. If you agree and then change your mind you can tell us and we will remove your data after the time limit stated. ​

This document tells you what information we will need to collect from you (this will depend on your enquiry and the forms you may need to complete), what we will do with this information, where it will be stored, who will use this and why and how long we will keep this for. The document will also tell you what you can do if you do not want us to retain information that we store about you and what you can do if you change your mind. We promise to tell you this 
  • Either at the time that the data is collected
  • Or no less than a month after the data has been collected
  • Or, if we have been given your data by someone else, when we contact you for the first time
  • Or, if we need to give your data to someone else (eg tell your homestay family about you) we will tell you before we give this information to someone else and we will make sure you give your consent  

Information we collect
​Key
:
  • IE= initial enquiry
  • AF = Application form
  • SRF=  Student registration form
  • TTF= teacher training form
  • AApf= Agent application form
  • EBf= exam booking form
  • HPAf=Homestay provider application form
  • HARf= homestay accommodation request form
  • Vf = Visa form
  • ​PT=placement test
  • LT = Level test
  • FCR= free class registration
  • GEf=group enquiry form
  • GRf=group registration form
  • ​JAf=Job application form
  • Other eg tmp = telephone message pad, nte = networking event, oicm = offsite initial corporate meeting 
We need this data and we will store and process it because:
  1. You have given your CONSENT. You have given us clear consent to process your personal data for a specific purpose eg so we can register you with the school, enter you for an exam, send you relevant information about our courses etc
  2. We need to process your personal data so that we can enter into a CONTRACT with you eg to work with you as a homestay provider, or as a agent, to deliver a training course for your company, to conduct an exam, to offer you a teacher training course etc  Processing is necessary for the contract we have with you, or because you have asked ELH to take specific steps before entering into a contract with us.
  3. LEGAL OBLIGATION The processing is necessary for ELH to comply with the law eg the VISA regulations as set out by UKVI or the employment law regarding who is able to work in the UK or who can teach, supervise, accommodate or accompany under 18s etc 
  4. VITAL INTERESTS The processing is necessary to protect someone’s life eg for students who have asthma, we need to know who may suffer from an asthma attack so that ELH staff will know what to do, who to contact in the event of an asthma attack; for a lady who is pregnant we may need to know what to do who to contact and what information to provide a medical team if we need to call an ambulance
  5. PUBLIC TASK The data processing is necessary so that ELH can perform a task in the public interest or for our official functions, and the task or function has a clear basis in law eg we may need to provide Accreditation UK information about our students, agents or we may need to allow access to records of students and especially visa students to inspectors from the UKVI or ISI oversight or the British Council. 
  6. ​LEGITIMATE INSTERESTS The data processing is necessary for ELH’s legitimate interests eg to assess percentage pass rate of exams or teacher training courses, to conduct market analysis and establish which courses are most popular or which nationalities prefer which courses etc. ELH will do this in order that we can continue to offer quality courses which are most often sought by our clients.  Data may also be processed for the legitimate interests of a third party eg Accreditation UK, EnglishUK etc  unless there is a good reason to protect the individual’s personal data which overrides those legitimate interests.

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How we use this information
ELH will use this information to find out what you need and to supply you with the most relevant and up to date details of how we can work with you, what we can do to help you and what courses might be appropriate based on your enquiry. 

​Information that we share

We do not share personal information with companies, organisations and individuals outside of ELH unless one of the following circumstances applies:
  • With your consent
    • We will share personal information with companies, organisations or individuals outside ELH when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
      • Sensitive personal information - This is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
  • For external processing
    • We may provide personal information to UKVI, the British Council, ISI oversight, EnglishUK or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons
    • We will share personal information with companies, organisations or individuals outside ELH if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
      • Eg Like other Accredited language schools ELH regularly receives requests from the UKVI, the British Council, ISI oversight and EnglishUK to give them information about students who study with us, agents and companies that work with us and homestay providers. Respect for the privacy and security of data that is kept by ELH underpins our approach to complying with these legal requests. We will always review each and every request, regardless of type, and we may push back when a request appears to be overly broad or does not follow the correct process. 

Information security

We work hard to protect information held by ELH from unauthorised access or unauthorised alteration, disclosure or destruction. In particular:
  • We use Class, infospeed which is an encrypted and password protected SMS system to store student information securely on a secure network drive which is password protected and can only be accessed by ELH admin staff and Class infospeed staff.. 
  • We store paper documents with information in a safe lockable location. 
  • We store some student information such as names and nationalities of students on google drive as class lists and will share this with ELH teachers who teach these classes   
  • We store additional student information such as names, nationalities, contact details  of students on google drive and may share this with ELH teachers or BC, ISI, UKVI inspectors.   
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to ELH employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.
​
When this Privacy Policy applies
Our Privacy Policy applies to all of the services offered by ELH 

Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly.

Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.

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STAY IN TOUCH
English Language House can accept students who need a short term study visa of up to 11 month to study English Language in the UK.   
English Language House is on the UK Register of Learning Providers:  UKPRN number: 10030742

E L H LIMITED - Company registration no: 3965199

ABOUT_ENGLISH_LANGUAGE_HOUSE
​
The ELH story               
Why Study at ELH               ​              
The Social Programme       
What Our Students Think                     
News &. Views      Safety&Suitability.Criteria.for.Offsite.Class.Admin

FEEDBACK               
Students           
Accommodation
Staff                           
Homestays
Corporate
ELH TERMS AND CONDITIONS              T&Cs.for.Students              ​
 T&Cs.for.Agents/ETOs              T&Cs.for.Homestay.Providers
T&Cs.for.Exam.Candidates                          

POLICY DOCUMENTS               
​Safeguarding               
​
Health & Safety              
Data Protection               
Prevent
Privacy Policy               
Privacy Notice               
Transparency Policy             
Record Retention               
​Complaints Procedure             
Equal Opportunities 
​Mobile Phone Policy
USEFUL INFORMATION             
Application Procedure for English Language students                ​
How to book a course-an exam-a trip or activity homestay etc               
Staying safe abroad 
Level Chart     
​
Test your English             
Information for students who need a visa to study English in England               
What's On ​                           

INFORMATION FROM THE DEPARTMENT OF EDUCATION               Keeping_children_safe_in_Education

Copyright English Language House
​important information
  • Home
    • About English Language House >
      • The ELH Story
      • Our Teachers and Staff >
        • Careers >
          • English Language Teacher
          • CELTA Trainer
      • Our Students >
        • Gallery >
          • at StudyWorld 2017
      • Our Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
      • Why study with ELH? >
        • What we Offer
        • Testimonials
      • Term Dates
      • Dates we are closed
      • Directions to ELH
      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • How to Join >
      • How quickly can improve your English
    • The Elh Blog
  • Online Courses
    • Online Learning >
      • Code of Practice for Online delivery
    • Live Online Learning
    • Mixed Mode Learning
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • Foreign Language Lessons Online
  • English Courses
    • How to join an English programme
    • English Programmes >
      • Classes >
        • Description of classes
        • FREE Classes and how to join >
          • Free Class Level test
          • Free Class Booking Form
          • Free class priority entry fee
          • FREE Class Orientation
      • Lessons >
        • Schedule of Group Lessons
      • Language levels
      • Modes of Study
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH
      • The CELTA info pack >
        • CELTA dates
        • CELTA fees
        • Possible CELTA timetables
        • The Online CELTA
        • The Face2Face CELTA
        • The Mixed Mode CELTA
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Delta Application
      • The Delta application fee
      • About the CELTA application fee
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office on Zoom
    • Book an appointment
    • Enquiry about lessons and exams
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons