SAFEGUARDING

INFORMATION FOR UNDER 18s AND THEIR PARENTS
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HOW WE LOOK AFTER UNDER 18s
 
Information for Parents and all Under 18s:
 
Signing in and out of school each day:
 
Under 18s attendance will be monitored very closely by the office and absences followed up immediately.
It may be required for under 18s to sign in on arrival and out on departure at the ELH Office.
 
Homestay
Under 18s who live in homestay will only stay in families that have been DBS checked.
Under 18s must sign in on arrival at their homestay and sign out when they leave their homestay every day.
Under 18s must follow the “ELH Homestay rules for under 18s” which include rules about
1. Meal times
2. Use of Keys, shower, telephone, internet etc.
3. Keeping rooms tidy
4. Curfews (ie time to be back a home at night) etc.
 
Please make sure you read the Rules before you sign to say you agree.
 
Information for Parents who book for a full day / full week of lessons and activities
Under 18s who study at English Language House will be supervised during the times they are under the care of ELH. The teachers and ELH staff will supervise them during their classes, break times and during activities and trips they have booked.  ELH staff who supervise under 18s are DBS checked.
If parents have booked homestay accommodation for their under 18s, ELH will make all necessary checks to make sure that the homestay providers are suitable to house and look after under 18s.
 
Information for Parents who book only lessons
Under 18s who have not booked to participate during lunch, breaks, trips and activities outside class times will only be supervised during their class times and ELH will not be responsible for them before the start or after the end of their lessons each day. Parents will need to sign a parental consent form to indicate that they will take responsibility for the under 18 outside class times. ELH will need to know what arrangements the parents have made to ensure the safety and wellbeing of the under 18s before the start and after the end of lessons each day they attend classes at ELH.
 
Information for Groups of Under 18s, Parents and Group leaders
If under 18s are part of group and arrive with a group leader the group leader will need to have a police check sent to ELH from their country before we can agree to accept them as group leader for their group. Group leaders will only ever be responsible for their groups and cannot oversee, supervise or be left alone with other groups or students.
 
Information for Parents who want their under 18s to study in an adult class
Under 18s who are 16 or 17 may be able to join adult classes – special conditions apply:
To accept an under 18 year old student (aged 16 or 17 ) into an adult class ELH must:

• receive a signed parental consent form for the student
• verify that this is appropriate for both the student and the class. It may be suitable to suggest that the student trial the class before ELH can make a final decision. In this instance ELH reserves the right to ask the student to stop the class if ELH considers that it is unsuitable to either party
• receive a completed (i) application form (ii)needs analysis form and (iii)visa form if required 
• receive payment as required in the adult course brochures.

 
Under 16s cannot be taught with students who are 18 or over so we cannot accept them in adult classes. 
 
Accommodation for under 18s
If you are under 18 and your parents ask us to find homestay accommodation for you we will first make sure you and your parents agree to the “ELH Homestay rules for under 18s”. If you do, we will be able to place you with an English speaking family while you are studying at ELH.
 
We will check the homestay provider to make sure that there are no unsuitable people living in the family and that there is no reason why an under 18 cannot live there. We will also check the room the student will use and the facilities and utilities (i.e. heating, gas, fire exits, etc.) in the house to make sure everything is clean, tidy and safe. You will have your own room in the house and no other student will be living in the family if they are i) the same nationality as you,  or ii) over 18.
 
How we assess a student’s level of English
New students will take a level test and speak to us in English so that we can assess their language level. Students who are in Milton Keynes can come to see us and we can assess them at ELH. Students who are not in Milton Keynes can speak to us on Skype. The level test will show us the student’s level in English so that we can place the student in the correct class. 
 
Terms and Conditions
Please make sure you and your parents read, understand the terms and conditions.  You and your parent must agree to our terms and conditions in order for you to come to study with us.
If there is anything you do not understand, please ask and we will try to explain.
 
Please note that: Once you have chosen your classes and paid for the lessons these lessons are booked for you and you will not be able to change your mind. If you think this might be a problem, tell us about your problem before you book your classes.  

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SAFEGUARDING OF UNDER 18s
Safeguarding Policy and Procedures for the Protection of students and especially under 18s studying at ELH
 
Safeguarding - PROTECTION POLICY & PROCEDURES for English Language House
 
Information for all students and all under 18 students and their parents
 
Under 18 year olds are children under English Law. This policy relates to the care of all students but especially under 18 year olds (ie children) studying at English Language House.
 
English Language House is a British Council Accredited English Language school which offers courses for adult students throughout the year and occasional courses for under 18s at certain times during the year.
 
ELH may sometimes teach under 18s during the summer when  it offers a Holiday course for Under 18s. It may also teach under 18s in intensive or part time classes for under 18s at ELH and
 
EAL classes for under 18s at ELH or offsite in their schools.
 
Sometimes ELH may agree to accept 16 or 17 year olds in its adult courses; but this is only done if appropriate and providing ELH receives all required documents from their parents who request this.
 
ELH seeks to maintain a safe a supportive environment for all students and in particular all the under 18s studying at English Language House.
 
In order to agree to accept an under 18s on an adult course ELH will need to:

• receive a YL application form and needs analysis
• conduct an oral interview with the student either face to face at the ELH office or via skype
• receive a signed parental consent form for the student
• ensure all ELH staff members who come into contact with the under 18 year old have a valid DBS
• verify that this is appropriate for both the student and the class. (It may be suitable to suggest that the student trial the class before ELH can make a final decision. In this instance ELH reserves the right to ask the student to stop the class if ELH considers that it is unsuitable to either party)
• ensure the 16 or 17 year old is mature enough to copy with learning in an adult class
• be confident that all procedures are in place to ensure the safety and protection of the 16 or 17 year old who is studying with adults in ELH premises

 
In order to agree to accept an under 18s on any YL under 18 courses ELH will need to:

• receive an application form and needs analysis
• conduct an assessment to determine the student’s level of English
• receive a signed parental consent form for the student
• ensure all ELH staff members who come into contact with the under 18 year old have a valid DBS
• verify that there is an appropriate course programme the student can follow
• receive a signed copy of the terms and conditions which includes the code of conduct and safeguarding policy for under 18s - signed by the parents and the under 18 year old  
• be confident that all procedures are in place to ensure the safety and protection of the under 18s studying with ELH

 
Sometimes ELH provides tuition to under 18s during the winter in one2one classes or in group classes where they are taught with other under 18s.
 
In summer, ELH offers an Under 18s’ summer school for under 18 year olds. Students on these courses are teenagers and are mostly 14-17 year olds although they may sometimes be as young as 12 year olds.
 
All ELH staff accept and recognise the following responsibilities:

• to safeguard the welfare of under 18s who join the ELH courses
• to continually develop awareness of any issues which might harm these learners
• to avoid making ourselves vulnerable to suspicion of any form of abuse

 
We will endeavour to safeguard under 18s as follows: 

• by adopting child protection guidelines and accepted procedures
• by adopting a staff code of behaviour
• by providing under 18s and staff with expected codes of behaviour and ensuring they understand what those are
• by sharing information and acting promptly and professionally to any concerns

 
English Language House commits to reviewing this policy and good practice every 12 months.

• An under 18 year old in the context of this policy refers to anyone under the age of 18 who will attend, is attending or has attended English Language House.
• ‘Employer’ in this context refers to English Language House.
• This policy applies to both real world and online environments.
• This policy applies to all under 18s regardless of gender, ethnicity, nationality, disability, sexual orientation or religion.
• This policy has been formulated in accordance with the provisions of the Children Act 1989, the Human Rights Act 1998, and the United Nations Convention on the Rights of the Child (ratified by the United Kingdom Government in 1991)

 
Code of Behaviour:
 

• All under 18s have rights. No one can take away an under 18s’ right to be safe.
• All under 18s have the right to say ‘No’ if any person tries to do something to them which they feel is wrong.
• All under 18s have the right to be supported against bullies.
• All under 18s must feel they can tell an adult of any incident that frightens or confuses them or makes them unhappy.
• All under 18s must know that if they go to an adult for help, they will be listened to seriously and supported.
• All under 18s have the right to be treated with respect and to be safeguarded from harm. 

Student and Parent GUIDELINES: How you should react to under 18s Protection issues.
 
 
Bullying
 
Bullying - the deliberate and repeated act of causing another person to be unhappy - is not tolerated in any form at English Language House. The Notes for Students sent to all students and parents before they attend a course state the following:
 
“NO BULLYING. People who abuse others verbally or physically will be cautioned and if this has no effect will be sent home.”
 
“BE SOCIABLE. It is good to be sociable. It will help you make friends and if you talk to students from other countries not just your own you can practice your English in a friendly supporting environment. Try not to judge other students. Some may not be as sociable as you. Different cultures and different nationalities behave differently, so please be tolerant and understanding. However, if you feel unsure or if you feel threatened by someone else’s behaviour please come and talk to us. We will always try to find a way to help. But remember; we need to know in order to help so please come and talk to us about anything that you are worried about.
Try to keep a positive attitude and be sensitive to others’ cultural differences. Avoid offensive language. If another student has a problem, help rather than criticise.”
 
Identifying bullying
Bullying can take many different forms; it may be physical, emotional, name-calling, showing a lack of respect for another’s property, excluding somebody from a social group; there are many possibilities. It could also take the form of bullying through online social media - cyber bullying
One person ‘having a joke’ is another person suffering bullying. Sometimes it is obvious, sometimes it is done subtly and in such a way that children will be worried about telling staff what is happening. For this reason it is vital that staff are vigilant in noticing changes in behaviour of children, particularly if they become withdrawn.
 
How to react if you suspect bullying
 
You may feel you are being bullied or one of your friends in being bullied. It is very important that you:

1. Talk to your teacher or come and speak to someone in the office  
2. Tell your teacher/ office staff exactly what you saw, heard, think. Your teacher/Mihaela in the office,  will listen carefully to you.
3. It may be necessary for the teacher/Mihaela in the office to write something down so they can remember exactly what you said.
4. It may be necessary for your teacher/ Mihaela in the office to talk to Chris about this.
5. Chris is the Centre Manager at ELH and Safeguarding Lead. He will follow up and take action to try and help.
6. Maybe Chris/Mihaela will speak to the other person involved and find out what they think.
7. Maybe Chris/Mihaela will explain to the person that is acting unkindly that their actions are unacceptable and tell them the effect it has had on another / others.
8. Maybe Chris/Mihaela will ask them to consider an appropriate way of putting things right and, if necessary support them in carrying out an apology.
9. Maybe Chris/Mihaela will ensure that any apology / reconciliation is done and that ELH staff are present so that it can be accurately recorded.
10. Maybe Chris/Mihaela will bring both parties (bully and bullied) together for a ‘no blame’ meeting. The aim is to clarify the situation through discussion and allow both sides to work out a solution that is satisfactory to them both. This will be logged and signed by a staff member.
11. Chris/Mihaela will inform the parents of both parties what has happened and how it has been resolved.
12. If, after this meeting, the bullying continues then it must be seen as deliberate or that the perpetrator (for example if suffering from fits of anger) is unable to control himself or herself.

The Centre Manager ELH (Chris) or Director of Administration (Mihaela) will take immediate action to protect the bullied person and will begin procedures to restrict the activities of the bully. They will notify the Director ELH and will keep parents of all parties fully informed. Any further incidents of bullying by the same person will result in them being sent home as quickly as possible.
 
Expulsion
 
The expulsion of a student/ under 18 year old is a serious matter and can involve high emotions among everyone involved. It should be achieved with the minimum of fuss and explaining the benefit / necessity of the expulsion to all concerned: parents, students, staff and the under 18 year old/s  being expelled.
See the separate Expulsion Procedure in the PPM.
 
Abuse is wrong

If it occurs to any student of any age we need to be told.  If you suspect abuse is taking place or if you think someone intends to abuse someone else please tell us.
 
2) Abuse of under 18 year olds
 
Abuse of under 18s is most often used to describe ways in which under 18s are harmed with damage to their physical or mental health. There are 4 broad categories of abuse as follows:

• physical: through hitting, shaking, squeezing etc.
• sexual: through inappropriate physical contact, the taking of indecent images of children, or the encouragement of sexual activity by children for the purpose of adult gratification.
• emotional: through persistent lack of affection, unrealistic adult demands, verbal bullying including cyber-bullying.
• neglect: failing to provide basic needs of food, proper clothing, safe supervision.

Identifying abuse of under 18 year olds
 
It can be difficult to identify abuse of under 18s as it has various forms. Below are some typical indicators to watch for: 

• unexplained injuries
• an under 18 describing an abusive act that has happened to them
• another under 18 telling you of their concern about a friend / fellow student
• sexually explicit behaviour in games / activities
• serious distrust of adults
• difficulty in making friends / socialising with other under 18s

the last two might appear naturally as summer school is a new and strange environment for the visiting under 18s who may only stay for 2 or 3 weeks. However, in extreme forms, these might be indicators of a deeper problem.
 
How ELH staff will react if they suspect abuse:

• If they notice any physical or behavioural signs, tell the Designated Safeguarding Lead.
• If they suspect an adult is a threat to an under 18 in some way tell the Designated Safeguarding Lead, Course Manager, the Centre Manager ELH or Director of Administration and continue to monitor the situation.
• If an under 18 tells Elh staff that they are being abused staff will stay calm and will take appropriate action, as described in the table below.

They will contact the Designated Safeguarding Lead (Centre Manager ELH) or Director of Administration.
In any of the above situations, Elh staff will immediately log and record what has happened, what they have seen, suspected or been told. They will get their report signed by the Centre Manager ELH or Director of Administration.
The Centre Manager ELH or Director of Administration. The Designated Safeguarding Lead will then take appropriate action which may involve external agencies and contacting agents / parents / police / social services Where this involves someone working with children,  the LADO (Local Authority Designated Officer) will be contacted using the guidance at MKSCB

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IF ANY STUDENT DISCLOSES ABUSE

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​What ELH staff will do:

• Stay calm.
• Listen, hear and believe.
• Give time to the person to say what they want.
• Reassure & explain that they have done the right thing in telling. Explain that you will need to inform the Centre Manager ELH, who is also the Designated Safeguarding Lead for English Language House.
• Act immediately in accordance with the procedure in this policy.
• Record in writing as near as verbatim as possible what was said as soon as possible.
• Report to the Centre Manager who is also the DSL and the Director of Administration.

What ELH staff will not do:

• Not panic. Not over-react. It is extremely unlikely that the participant is in immediate danger.
• Not probe for more information. Questioning the participant may affect how the participant’s disclosure is received at a later date.
• Not make assumptions. Not paraphrase and not offer alternative explanations .
• Not promise confidentiality to keep secrets or that everything will be OK (it might not) .
• Not try to deal with it themselves: staff will listen and refer, not investigate
• Not make negative comments about the alleged abuser.
• Not gossip' with colleagues about what has been said to them
• Not make a child repeat a story unnecessarily.

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Safe working practices: How Elh makes sure students and staff are safe 
 

• Elh staff will avoid being alone with an under 18 year old. If this is unavoidable, for example if an under 18 year old wants to talk to you privately, try to find a public place where you can talk without being heard but can still be seen by other people. Alternatively talk in a place where a colleague is discreetly present. During 1 to 1 lessons with under 18s the door or blind will be left open so they can be seen by other people.
• Elh staff and students who are over 18s must not share changing rooms, washrooms, toilets or bedrooms with under 18 year olds. Always warn under 18 year olds before entering these places. Avoid being in these places with under 18 year olds unless necessary and pay particular attention to avoid being alone with an under 18 year old in these places.
• Elh staff and students who are over 18s: Try to recognise if a student/ under 18 year old is developing a ‘crush’ on you. Do nothing that might be construed as encouraging this. Inform the Centre Manager ELH and Director of Administration. Elh staff must never flirt with a student of any age, or make sexually suggestive or provocative comments, even in fun.
• If students/ students who are under 18 flirt or make sexually suggestive or provocative comments, even in fun with an Elh staff member do nothing that might be construed as encouraging this and inform the Centre Manager ELH and Director of Administration immediately. If a student who is over 18 flirts or makes sexually suggestive or provocative comments, even in fun, with an under 18 do nothing that might be construed as encouraging this and inform the Centre Manager ELH and Director of Administration immediately. 
• If you have to touch a student/young learner – for example to comfort student/under 18 who is upset or crying, if someone is injured or if you have to separate two fighting under 18s – try to ensure that there are other students and if possible adult staff present.
• Elh staff must always log and record any sensitive incidents as soon as possible after they happen and ensure that the log is seen and signed by the Centre Manager ELH and Director of Administration.
• Elh staff must never hit, throttle, push, kick or otherwise act aggressively either physically or verbally towards any student/ a student who is under 18 even in pretence. Do not engage in rough physical games, including horseplay.
• When Elh staff have to admonish a student / a student who is under 18, they must focus on the unacceptable behaviour, not the person. Eg. ‘That was a dangerous thing to do because….’ rather than, ‘You stupid fool you could have…’
• Elh staff must be aware that some students/ students who are under 18 can be very demanding. Recognise if you are reaching the limits of your patience and remove yourself safely from the situation, e.g. by asking a colleague to cover for you. It is much better to do this than to ‘snap’ and end up shouting at an under 18 or worse.

 
3) ELECTRONIC CONTACT WITH CHILDREN 
Staff must exercise the same discretion and maintain the same professional distance in any electronic with anyone under 18 as they would in normal day-to-day life. Electronic contact includes telephone communications (including texting) and on-line environments. In particular: 

• Never initiate electronic contact with an under 18 unless for clear pedagogical purposes that have been sanctioned by your employer.
• If an under 18 contacts you electronically, keep your tone friendly, professional and neutral.
• Avoid situations that involve the exchange of personal information, personal photos, virtual gifts or the use of any application that suggests or encourages the sharing of personal feelings.
• If an under 18 seeks to develop an inappropriate personal relationship with you electronically, do nothing to encourage this; inform your employer and send a copy of any relevant communications.
• If an under 18 confides sensitive information to you electronically, such as details of abuse, react as shown in the table above, ‘If an under 18 year old discloses abuse’. Record the details and send a copy of all relevant communications to your employer.
• While a school may have good reasons to create an online social community, social forums such as Facebook present particular risks. Any communication between staff and students should take place in official, closed forums monitored by the employer. Staff should not initiate or accept ‘friendship’ requests from under 18s, however innocent these requests may seem, as this provides access to photos and other intimate details of each other’s personal lives.

 
 4) SAFE COMMUNICATIONS
The content and formality of communication between staff and under 18s will vary according to the situation, both in the real world and on line. For example, an under 18 chatting with a member of staff in the corridor, or in an electronic community forum, might talk about family, holidays, etc. This would be normal and natural. An under 18 might confide to a member of staff about particular personal issues, for example bullying. Or an adolescent might want to talk about sexual orientation. We would want the adult to listen and respond in a professional and helpful manner, noting however the need to record and communicate any sensitive incidents to the employer. In general the motivation for social communication should come from the under 18 year old. The adult should be cautious about sharing personal information and should try to limit communication to whatever it is the under 18 wishes to communicate. The relationship between adult and under 18 is based on trust vested in us by the under 18’s parents or guardians and subject to moral, legal and contractual obligations. Staff should maintain friendly relationships with under 18s while avoiding exclusivity or over-familiarity. No adult must single out an under 18 for special attention or favour in pursuit of personal gratification. Any attempt or appearance of doing so will lead to disciplinary procedures with potentially very serious consequences.
 
 
PREVENT
 
Terminology:

• Radicalisation: act or process of making a person more radical or favouring of extreme or fundamental changes in political, economic or social conditions, institutions or habits of the mind.
• Extremism *: holding extreme political or religious views which may deny right to any group or individual. Can be expressed in vocal or active opposition to

Core British values: including
(i) democracy, (ii) the rule of law, (iii) individual liberty (iv) respectful tolerance of different faiths or beliefs.
* NB: extremism can refer to a range of views, e.g. racism, homophobia, right-wing ideology, as well as any religious extremism.
ELH has a Prevent policy to “Promote a safe and supportive international environment via clear expectations of accepted behaviours and those, including radicalisation and extremism, that will not be tolerated.
Elh will “Promote core British values through documents given to students, notices around school, via stand-alone classes on British culture & traditions on arrival and via curriculum. Our approach is to educate that this is how things are in UK which may be different to your country.
Signs that may cause concern will be dealt with by ELH safeguarding/prevent staff  and, where necessary, the LSCB contacted.
 
ELH policy & procedures for the safeguarding of all students and students who are under 18- May 2014- May 2015- Jan 2016- August 2016- August 2017
 

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ELH UNDER 18s TERMS AND CONDITIONS

IMPORTANT INFORMATION: Please make sure you and your parents understand the information on this page before you register and pay for your course.
 
Student payment and registration for the Under 18s
 
CHOOSING YOUR COURSE -  When you contact ELH for the first time we will send you information about our courses and the list of classes you can take. We will also send you form YLF001 which includes:

• The Young Learner terms and conditions
• The Young Learner student registration form
• The Young Learner needs analysis form

 
VISA STUDENTS -  Students who need a visa to enter the UK to study are all visa students. This includes students who need:

• Tier 4 visa (general student)
• Short term study visa

 
When students who need a visa first enquire they will also receive the following:

• Visa information document
• Visa application form to ELH document
• Bank transfer confirmation document

 
You must make sure you read and understand everything in the documents before you agree to join the school and pay for your lessons. 
 
Once you have chosen your classes and paid for the lessons these lessons are booked for you and you will not be able to change your mind. You can add lessons to your timetable but you cannot deduct lessons once a course has started. ELH will only change your timetable of lessons if your level has improved and you can change to a higher level. ELH will not refund or reschedule lessons that students miss.
 
REGISTRATION AND PAYMENT
 
WHEN TO PAY - COURSE payment must be made in advance in order for ELH to confirm a pupil’s place on the course.
 
As soon as payment reaches us we will email you to confirm your place and your start date. 
 
GROUP CLASSES - We recommend that pupils who want to join group lessons book and pay at least 4 weeks in advance to make sure they get a place on the courses. If pupils book last minute we cannot guarantee that there will be space for them to join group classes. 
 
REGISTERING WITH EH FOR THE FIRST TIME - Please make an appointment to see or skype Mihaela, Chris or Tatiana at the ELH office to…..
 

• talk about your course requirements
• take a placement test if necessary
• register with ELH and pay your course fees
• if you plan to take days off during your course you need to say now and give the exact dates in writing.

 
Our skype name is elhoffice
 
THE REGISTRATION FEE - The first time you join ELH you will need to pay a £32 registration fee. You pay this fee only once. This fee is non-refundable.
 
REFUNDS AND CABCELLATIONS - If a booking is cancelled, we must be notified in writing at the earliest opportunity. All cancellations will be acknowledged in writing and the following terms apply:

• Cancel 30 days or more before the course begins = 50% of the course fees will be refunded
• Cancel 29 days or fewer before the course begins, or once the course has started = no refund of fees

 
For visa students:

• All visa students need to pay full fees and registration fee in order to get a letter of acceptance. Visa students who do not receive a student visa will receive a refund of the full fees minus an administration charge of £100. This charge does not include the registration fee of £32 which is non-refundable.  ELH will need to see evidence that the student has not been granted a student visa before we can make a refund. It is the responsibility of the student to get a letter from the Embassy or the Home Office which will show that they have not been granted a student visa.
• IMPORTANT:  If a student cannot provide ELH with the evidence that they did not get a student visa ELH cannot give a refund. 
• Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund.
• Lessons missed will not be refunded or rescheduled.
• It is the responsibility of the student or the agent (who has registered the student) to contact ELH if there is a delay or change in the students start or finish dates. ELH needs to be told at least seven days before the start date so that they can amend their records. If a student misses his/her course start date and ELH has not been contacted within the time allocated, the student will be charged for the week/s he/she has missed. 
• In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.

 
For non-visa students:
 

• Cancel 30 days or more before the course begins = 50% of the course fees will be refunded.
• Cancel 29 days or fewer before the course begins, or once the course has started = no refund of fees.
• Lessons missed will not be refunded or rescheduled.

 
IMPORTANT: We advise all students and their parents to make sure they understand the information regarding "student payment & re-enrolment". If your English is weak please ask a friend to translate the information for you.

FORCE MAJEUR - In the event of 'force majeure' such as fire, flooding, infectious diseases, snow  and other events outside the company's reasonable control which may cause the closure of the school, no refund of fees will be made to students. In exceptional circumstances and at the school's discretion students may be given a credit note.

ABSENCE FROM CLASS - ELH does not give refunds for classes missed under any circumstances. Students who take unapproved leave from classes will be marked as absent from those classes. They cannot reschedule or receive a refund for missed classes.
Students who feel there are exceptional circumstances may request approved leave from classes in writing. They must state the reason for their request and the dates involved. You will need to give no less than 4 weeks’ notice in order for your request to be considered. In this instance approved leave may be granted at the discretion of the Director ELH. The result of your request will be given to you in writing. The decision of the Director ELH is final.

CONDUCT - Our code of conduct states what we expect of students and staff at ELH. When you join ELH you agree to abide by the rules in our code of conduct. Students who break these rules may be asked to leave. In this instance no refund will be granted.

ACCEPTANCE CONDITIONS - We accept students on the assumption that they are of sound health and are aged 13 to 17 at the time of their programme with ELH.

INJURY / LOSS - We do not accept responsibility for personal injury or for loss or damage to personal property unless it is due to the negligence of ELH or its employees. Any valuables should be left at home. We do not accept responsibility for events outside the control of the company such as strikes, bad weather, war, transportation delays, sickness or quarantine.

BEHAVIOUR - The admission of a student is conditional on acceptance of these terms & conditions and of the rules published by the school, these will be sent out along with the joining documentation. While every effort will be made to contact parents./guardians regarding serious breaches of school rules, the centre manager may at his/her discretion impose sanctions, including suspension or expulsion. We reserve the right to dismiss any student whose standard of conduct is unsatisfactory at the discretion of the centre manager. There will be no refund of fees in cases of expulsion and all costs incurred due to this must be paid for by the student.
 
“NO BULLYING. People who abuse others verbally or physically will be cautioned and if this has no effect will be sent home.”
“BE SOCIABLE. It is good to be sociable. It will help you make friends and if you talk to students from other countries not just your own you can practice your English in a friendly supporting environment. Try not to judge other students. Some may not be as sociable as you. Different cultures and different nationalities behave differently, so please be tolerant and understanding. However, if you feel unsure or if you feel threatened by someone else’s behaviour please come and talk to us. We will always try to find a way to help. But remember: we need to know in order to help so please come and talk to us about anything that you are worried about.
Try to keep a positive attitude and be sensitive to others students’ cultural differences. Avoid offensive language. If another student has a problem, help rather than criticise.”

DAMAGE - All students are liable for loss or damage to school property for which they are responsible. A deduction will be made from students’ pocket money or an invoice sent to parents for any loss or damage incurred.

AIRPORT TRANSFERS - We can provide a meet & greet service together with transportation to the school to/from London Heathrow Airport between 10.00 and 19.00 on designated arrival and departure days. Parents need to book this in advance.

HEALTH AND SAFETY - We operate a strict and rigorous Health and Safety policy. Staff are all DBS checked and undergo a period of training & orientation prior to students arriving at the school. All the relevant student: teacher ratios are adhered to as set out by the Children’s Act and relevant governing bodies of language travel courses such as English UK.

MEDICAL - The school has a qualified first aider and there are also excellent links with local accident & emergency facilities.
We cannot accept students on the Under 18 courses unless the parents have signed and returned the completed forms required. You must inform the school of any specific information which is not included on the form but which applies to the student. Any medication that a student brings with them must be labelled in English and shown to a member of staff at the ELH office.
We regret that any student arriving with a serious medical condition not previously reported to ELH in writing or on the application form may be sent home with no refund of fees.

FOOD - Students can purchase food from the pantry. The pantry has hot and cold food at very reasonable process. It does not belong to ELH, but ELH can arrange food for students if they require. Alternatively students can purchase food from a number of different locations in the shopping centre which is only 2 mins walk away. 

INSURANCE - We recommend that all students be covered by travel insurance in order to study in UK.
Your policy should cover but not be limited to the following:

• Medical & associated expenses
• Cancellation/curtailment
• Personal accident, baggage, clothes,& personal effects
• Loss of money
• Travel delay

Please email us a copy of your insurance policy.

DISCLAIMER - All details are published in good faith as of January 2017. All programmes are subject to availability and minimum class numbers. We reserve the right to alter any particulars such as fees at the discretion of the company. We reserve the right to cancel any course or close the school for whatever reason. Should this be necessary, we shall offer either a full refund or an alternative course for the same value.

VISAS - ELH will issue visa support documentation once all fees have been received. If the visa application is refused or delayed the student must inform the school in writing at least 14 days before the start of the course. If the visa application is refused and we receive a copy of the visa refusal letter at least 14 days before the start of the course, we will refund all fees except the registration fee and the administration fee providing that the student follows UKBA guidelines.
If the student arrives at ELH with the wrong type of visa, the school is required by law to make arrangements for the student to return home as soon as possible at their own expense.
 
ELH UNDER 18s CODE OF CONDUCT:
 
ELH RULES AND CODE OF CONDUCT
 
Our Code of Conduct makes it possible for everyone in the school to be happy and safe:
 
AT ELH WE EXPECT THAT EVERYONE WILL  

1. Respect each other
2. Not say or do something that will upset another student or member of staff
3. Be polite to each other 
4. Be helpful
5. Respect other people’s private lives
6. Respect the property of others
7. Be able to work without interruptions and bad behaviour from others
8. Try to come to lessons on time
9. Look after each other
10. Leave classrooms and school tidy
11. Be proud of who we are and what we do

 
WE WANT OUR STUDENTS AND TEACHERS TO BE HAPPY AND TO FEEL SAFE IN OUR SCHOOL
 

1. If a student breaks the law, or
2. If a student behaves in an offensive or threatening manner to other students or a member of staff, ELH will ask the student to leave the school.
   

 
 
FULL TERMS AND CONDITIONS 
Our “Full terms and conditions” are on the website, in the Student folder and on the notices displayed at ELH.
 
 
ELH RULES AND CLASSROOM BEHAVIOUR
 

• Try to arrive on time for classes.
• Go to your classroom. If no-one is using the room, go in, and sit down.
• Try to go to all your classes.
• Arriving late

   It is important to try to arrive on time for your class, but ….

• if you arrive late: go quietly into the classroom, say “sorry I’m late!”,  sit down and join in the lesson. After the lesson explain why you were late to the teacher.
• if you know you will be late for the next lesson: tell your teacher or the office.

Teachers will wait for students for a maximum of 20mins after the start of the lesson.  If no students arrive during this time the class will be cancelled but not offered on another day.

• Leaving early

If you must leave early: tell your teacher before the class starts.

• Absent

If you know you will be away from class: tell your teacher or the office.
If you are a visa student: you should attend at least 80% of classes. If you are absent, please give a written explanation to the office (a letter or an email).
If are away from class unexpectedly: please email or phone the office to explain.

• Mobile phone: Please switch off all mobile phones in class. If there is an emergency or a good reason for leaving your phone on, please tell your teacher. If you have to take an emergency call in class, please leave the room quietly, talk on the landing at the top of the stairs (not in the corridor outside the classroom), and try not to disturb other students.
• Homework - If you think you have too much or too little homework, please tell your teacher.
• Changing levels - Students usually stay at the same level for several terms. Your teacher will tell you when you are ready to change levels but if you think you are in the wrong level and would like to move up or down, please talk to your teacher(s).

Milton Keynes Safeguarding Children Board

Safeguarding Lead - child_protection_–_level_3.pdf
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