TERMS AND CONDITIONS FOR AGENTS AND AGENT'S AGREEMENT.
ELH Agent Terms and Conditions:
Note that: It is the agent’s responsibility to ensure they have up to date information on all ELH courses and the most current details on visa regulations to UK.
The agent will introduce a student to ELH and will help the student supply ELH with all necessary documentation so that ELH can make an accurate analysis of the student’s needs and eligibility for study at ELH, UK.
Students who apply via an agent do not receive any discounts
Once a student is accepted by ELH, ELH will issue an invoice in the student’s name. and email this to the agent. The invoice will show a gross and net amount. The net amount represents the fees (minus the agent’s commission) which will be required by ELH. The agent must ensure that full payment is received by ELH Once payment is received, ELH will issue all necessary documents to enable the student to apply for a study visa to UK. In the event that a visa is not granted note the following in our student “terms and conditions”, which we require agents to adhere to:
“Refunds:
All visa students need to pay full fees and the registration fee in order to get a letter of acceptance. Visa students who do not receive a student visa will receive a refund of the full fees minus an administration charge up to £500.00. This charge does not include the registration fee of £39 which is non-refundable.
ELH will need to see evidence that the student has not been granted a student visa before we can make a refund. It is the responsibility of the student to get a letter from the Embassy or the Home Office which will show that they have not been granted a student visa.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get a student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund.
It is the responsibility of the student or the agent (who has registered the student) to contact ELH if there is a delay or change in the students start or finish dates. ELH needs to be told at least seven days before the start date so that they can amend their records. If a student misses his/her course start date and ELH has not been contacted within the time allocated, the student will be charged for the week/s he/she has missed.
In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.”
Our full terms and conditions for students are sent to students when they make an initial enquiry. The agent must ensure that students are clear on and are in agreement with these terms and conditions prior to completing the registration form and needs analysis. Agents must ensure that a student fills in the needs analysis without assistance, but an agent may assist a student fill in the registration form if needed.
Note that: It is the agent’s responsibility to ensure they have up to date information on all ELH courses and the most current details on visa regulations to UK.
The agent will introduce a student to ELH and will help the student supply ELH with all necessary documentation so that ELH can make an accurate analysis of the student’s needs and eligibility for study at ELH, UK.
Students who apply via an agent do not receive any discounts
Once a student is accepted by ELH, ELH will issue an invoice in the student’s name. and email this to the agent. The invoice will show a gross and net amount. The net amount represents the fees (minus the agent’s commission) which will be required by ELH. The agent must ensure that full payment is received by ELH Once payment is received, ELH will issue all necessary documents to enable the student to apply for a study visa to UK. In the event that a visa is not granted note the following in our student “terms and conditions”, which we require agents to adhere to:
“Refunds:
All visa students need to pay full fees and the registration fee in order to get a letter of acceptance. Visa students who do not receive a student visa will receive a refund of the full fees minus an administration charge up to £500.00. This charge does not include the registration fee of £39 which is non-refundable.
ELH will need to see evidence that the student has not been granted a student visa before we can make a refund. It is the responsibility of the student to get a letter from the Embassy or the Home Office which will show that they have not been granted a student visa.
IMPORTANT: If a student cannot provide ELH with the evidence that they did not get a student visa ELH cannot give a refund.
Visa students who get a student visa to study at ELH and who decide not to continue their studies will not get a refund.
It is the responsibility of the student or the agent (who has registered the student) to contact ELH if there is a delay or change in the students start or finish dates. ELH needs to be told at least seven days before the start date so that they can amend their records. If a student misses his/her course start date and ELH has not been contacted within the time allocated, the student will be charged for the week/s he/she has missed.
In the event that a course is cancelled due to insufficient numbers students will be given a credit note to be used for alternative or future courses.”
Our full terms and conditions for students are sent to students when they make an initial enquiry. The agent must ensure that students are clear on and are in agreement with these terms and conditions prior to completing the registration form and needs analysis. Agents must ensure that a student fills in the needs analysis without assistance, but an agent may assist a student fill in the registration form if needed.
It is very important that agents/ETOs allow no less than 14 working days for a new student application to be processed. If you need us to process an application sooner this may be possible but there will be an additional charge for this service.
Please note that:
An Agent will introduce a student to English Language House and once the student has submitted their registration form and paid their fees to book their course then the client for the course we provide is the student and we will need to hear directly from this student should they wish to change, postpone or cancel their course and/or request a refund.
In all such instances we cannot deal directly with the agent but we can cc the agent in all communication with the student providing the student has given us written instructions to do so.
An Agent will introduce a student to English Language House and once the student has submitted their registration form and paid their fees to book their course then the client for the course we provide is the student and we will need to hear directly from this student should they wish to change, postpone or cancel their course and/or request a refund.
In all such instances we cannot deal directly with the agent but we can cc the agent in all communication with the student providing the student has given us written instructions to do so.
WHAT WE EXPECT FROM THE AGENT/ETO:
When an agent/ETO introduces a student to English Language House we expect that he/she will give the student full and accurate information about:
When an agent/ETO introduces a student to English Language House we expect that he/she will give the student full and accurate information about:
- English Language House.
- the English programmes we offer
- the Exams students can sit at our Elh Open examination Centre and
- the Accommodation available in Milton Keynes.
- the Application procedure to join English Language House including details about
- our Terms and Conditions for students including
- the Cancellation policy and cancellation fee and
- the Terms and Conditions for Online bookings
- Completes the New Student Registration Form and the level test and
- Pays the Registration fee.
- Completes the visa form, if the student needs visa support documentation, and
- Pays the visa admin fee
- Completed the Accommodation form, if the student needs help from Elh to find accommodation in Milton Keynes, and
- Pays the accommodation placement fee.
- their student's parent/s completes the parental consent form.
WHAT THE AGENT CAN EXPECT FROM ENGLISH LANGUAGE HOUSE:
We will look after your students and make sure they have the very best experience of living and learning English in England.
We promise to deal with your enquiries promptly and quickly and to always work towards a mutually beneficial goal.
We will look after your students and make sure they have the very best experience of living and learning English in England.
We promise to deal with your enquiries promptly and quickly and to always work towards a mutually beneficial goal.
THE ADMINISTRATION FEES:
In additions the the Registration fee, which is non refundable, there are certain other administration fees we may charge when a student requires an additional service such as, the issue of visa support documents, entry for an exam, taxi transfers, accommodation, application fast track etc. These administration fees are non refundable and are excluded from any commission payment.
In additions the the Registration fee, which is non refundable, there are certain other administration fees we may charge when a student requires an additional service such as, the issue of visa support documents, entry for an exam, taxi transfers, accommodation, application fast track etc. These administration fees are non refundable and are excluded from any commission payment.
THE FORMS WE NEED STUDENTS TO COMPLETE :
The agent can help the student to read and understand the Student Terms and Conditions and can help them to complete the required forms to Register for an English course at English Language House. The agent must not complete any of these forms for the student. The student must complete the forms himself/herself and then sign to say that he/she has done so. For a student who is under 18, the agent must make sure that only one of the student’s parents completes and signs the parental consent form.
The agent can help the student to read and understand the Student Terms and Conditions and can help them to complete the required forms to Register for an English course at English Language House. The agent must not complete any of these forms for the student. The student must complete the forms himself/herself and then sign to say that he/she has done so. For a student who is under 18, the agent must make sure that only one of the student’s parents completes and signs the parental consent form.
HOW WE WILL WORK TOGETHER:
The agent can complete the student introduction form to introduce a new student to English Language House.
The agent can complete the student introduction form to introduce a new student to English Language House.
Alternatively the agent can ask the student to:
- Complete the Registration form and the level test
- Complete the Visa form, if he/she needs a visa to study English in England
- Complete the Accommodation form, if he/she needs help to find accommodation in Milton Keynes
- Complete the Parental Consent form
If your student cannot access these forms via our website you can let us know and we can email these as attachments to you.
English Language House will then email the agent/ETO to:
**If a student is rejected their personal details will be deleted from our systems.
- Inform the agent if we can accept their student conditionally* or unconditionally.
- Inform the agent that we are unable to accept the student**
- Send the agent a quote for the full fees ie the course fee and the non refundable admin fee/s.
**If a student is rejected their personal details will be deleted from our systems.
If your student is happy to go ahead we will then raise an invoice for the full fees and email this to both yourself and your student. The invoice will include the date by which payment must be made and the sum which must be paid in order for the booking to be confirmed.
Once your student has confirmed their booking we will issue a is "booking confirmation" email and any visa support documentation that may be necessary.
Once your student has confirmed their booking we will issue a is "booking confirmation" email and any visa support documentation that may be necessary.
THE AGENT'S AGREEMENT:
In agreeing to work with English Language House agents/ ETOs agree to:
In agreeing to work with English Language House agents/ ETOs agree to:
- Familiarise himself/herself with the application procedure and the information a students will need to know in order to register with English Language House.
- Make sure that a new student is aware of the “Terms and Conditions for adult students” and "Terms and Conditions for Under 18s" prior to registration.
- Give a student accurate information about the courses available at English Language House.
- Give English Language House accurate information about the student.
- Help a student understand the information about our courses, the types of lessons they can join and how we work and any other information we may send in response to their initial introduction and registration.
- Help a student complete the required forms, if necessary, but NOT to complete or sign any forms on behalf of the student
- Help a student understand the procedure for entry to UK as a visa student
- If visa support documentation has been sent to the student by English Language House, the agent/ETO must inform English Language House promptly about the results of a student’s visa application.
THE AGENT'S COMMISSION
We offer agents an agreed commission on the course fees only; admin. fees do not form part of a student's course fees. Agents who work with us over a number of years and who increase our student numbers each year may receive a higher commission; this is negotiated between English Language House and the Agent. Agents must fulfil their obligation and their annual quota of students and/or student weeks in order to retain their agreed higher rate commission.
English Language House is accredited by the British Council for the teaching of English in the UK and has Accreditation UK which means that we can accept students who require a student visitor visa to study in the UK and issue them with the required documents to apply for their visa.
