Privacy Policy
Welcome to the ELH Privacy Policy
When you use ELH, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can ask to see the information we have about you and ask us to change, cancel or erase this when appropriate to protect your privacy and security.
Privacy Policy
Last modified: 12th May 2021
There are many different reasons why you might wish to contact ELH and why we may need information about you in order that we can consider how best we can deliver our services to you. You may contact us:
If you join our school and start to use our services, we will retain this information and may also need additional information from you and because of this you need to be clear about how we will use your information and the ways in which you can protect your privacy.
Our Privacy Policy explains:
Information that we collect
We collect information to provide a better service to everyone who contacts us.
We collect information in the following ways:
Information we collect when you join ELH as a student, agent, staff member, corporate client, homestay provider, in addition to information we obtain about you from agents or company representatives may be associated with your ELH Account When information is associated with your ELH Student Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your ELH Student Account, visit the Transparency section of this policy.
How we use information that we collect
We use the information we collect from you to provide, maintain, protect and improve our services to you, to develop new services and to protect ELH and our users. We also use this information to give you information and advice that is more relevant to you and your specific needs.
We may use the name that you provide in your ELH Account across all of the services we offer that require your ELH Account. In addition, we may replace past names associated with your ELH Account, so that you are presented consistently and accurately in our records.
We will respect the choices you make in your ELH Account
When you contact ELH, we keep a record of your communication to help solve any issues you might face. We may use your email address to inform you about our services, such as letting you know about upcoming free classes, discounts and special offers.
We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.
ELH processes personal information on our server in the UK and on google drive.
Transparency
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you know what we need, how it is collected, where it is kept, how it is used and why we need it. You may also be able to choose if you would like us to retain your information in certain instances.
Information that we share
We do not share personal information with companies, organisations and individuals outside of ELH unless one of the following circumstances applies:
Information security
We work hard to protect information held by ELH from unauthorised access or unauthorised alteration, disclosure or destruction. In particular:
When this Privacy Policy applies
Our Privacy Policy applies to all of the services offered by ELH
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
When you use ELH, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can ask to see the information we have about you and ask us to change, cancel or erase this when appropriate to protect your privacy and security.
Privacy Policy
Last modified: 12th May 2021
There are many different reasons why you might wish to contact ELH and why we may need information about you in order that we can consider how best we can deliver our services to you. You may contact us:
- To enquire about the services we provide eg corporate courses, teacher training, exams, EFL courses, homestay accommodation, airport transfers and to request for further information
- To book an initial assessment and/or consultation
- To register for courses
- To register for an exam
- To enquire about jobs
- To express an interest to become a homestay provider
- To express an interest to become an agent for ELH
- To enquire about collaborative activities between ELH and your company or organisation
If you join our school and start to use our services, we will retain this information and may also need additional information from you and because of this you need to be clear about how we will use your information and the ways in which you can protect your privacy.
Our Privacy Policy explains:
- What information we collect and why we collect it.
- How we use that information.
- The choices we offer, including how to access and update information.
Information that we collect
We collect information to provide a better service to everyone who contacts us.
We collect information in the following ways:
- Information you give us when you make an initial enquiry. You may contact us by phone, email, via our website or just by walking into the ELH office to find out more about our services. At this point you may give us some personal information, such as your name, email address, telephone number, so that we can contact you and send you the information you require. This personal information will be stored on our initial enquiry form, which is a paper document, and your email will be stored on the ELH office email address when we email you information following your initial enquiry.
- Information you give us when you choose to access password protected pages on our website When you log in so that you can access password protected pages on our website you will give us your name and email address which will be stored on our website.
- Information you give us when you access our services. When you decide to register with ELH and/or work with ELH we will ask for further information which we will collect from you. Depending on the services you require from ELH we may ask you to fill in one or more of the following forms:
- Student registration form
- Student Visa form
- Student Accommodation form
- CELTA application form
- Delta application form
- Agent application form
- Homestay provider application form
- Parental Consent form
- Job application form
- Free class registration form
- Examination Registration form
- Assessment form: Placement test - Initial enquiry form
Information we collect when you join ELH as a student, agent, staff member, corporate client, homestay provider, in addition to information we obtain about you from agents or company representatives may be associated with your ELH Account When information is associated with your ELH Student Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your ELH Student Account, visit the Transparency section of this policy.
How we use information that we collect
We use the information we collect from you to provide, maintain, protect and improve our services to you, to develop new services and to protect ELH and our users. We also use this information to give you information and advice that is more relevant to you and your specific needs.
We may use the name that you provide in your ELH Account across all of the services we offer that require your ELH Account. In addition, we may replace past names associated with your ELH Account, so that you are presented consistently and accurately in our records.
We will respect the choices you make in your ELH Account
When you contact ELH, we keep a record of your communication to help solve any issues you might face. We may use your email address to inform you about our services, such as letting you know about upcoming free classes, discounts and special offers.
We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.
ELH processes personal information on our server in the UK and on google drive.
Transparency
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you know what we need, how it is collected, where it is kept, how it is used and why we need it. You may also be able to choose if you would like us to retain your information in certain instances.
Information that we share
We do not share personal information with companies, organisations and individuals outside of ELH unless one of the following circumstances applies:
- With your consent
- We will share personal information with companies, organisations or individuals outside ELH when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
- Sensitive personal information - This is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
- We will share personal information with companies, organisations or individuals outside ELH when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
- For external processing
- We may provide personal information to UKVI, the British Council, ISI oversight, EnglishUK, Cambridge Assessment English or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
- For legal reasons
- We will share personal information with companies, organisations or individuals outside ELH if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
- meet any applicable law, regulation, legal process or enforceable governmental request.
- Eg Like other Accredited language schools ELH regularly receives requests from the UKVI, the British Council, ISI oversight and EnglishUK to give them information about students who study with us, agents and companies that work with us and homestay providers. Respect for the privacy and security of data that is kept by ELH underpins our approach to complying with these legal requests. We will always review each and every request, regardless of type, and we may push back when a request appears to be overly broad or does not follow the correct process.
Information security
We work hard to protect information held by ELH from unauthorised access or unauthorised alteration, disclosure or destruction. In particular:
- We use Gmail and GoogleDrive to store student information securely. This information can only be accessed by ELH admin staff and Elh teachers on a need to know basis.
- If we need to store paper documents with student information, we do so in a safe lockable location.
- Certain student information such as names, nationalities, contact details of students which are stored on the ELH GoogleDrive may be shared this with ELH teachers or BC, ISI, UKVI inspectors.
- We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
- We restrict access to personal information to ELH employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.
When this Privacy Policy applies
Our Privacy Policy applies to all of the services offered by ELH
Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly.
Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
