ENGLISH LANGUAGE HOUSE
  • Home
    • About English Language House >
      • The ELH Story
      • Our Teachers and Staff >
        • Careers >
          • English Language Teacher
          • CELTA Trainer
      • Our Students >
        • Gallery >
          • at StudyWorld 2017
      • Our Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
      • Why study with ELH? >
        • What we Offer
        • Testimonials
      • Term Dates
      • Dates we are closed
      • Directions to ELH
      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • How to Join >
      • How quickly can improve your English
    • The Elh Blog
  • English Courses
    • How to join an English programme
    • English Programmes >
      • Classes >
        • Description of classes
        • FREE Classes and how to join >
          • Free Class Level test
          • Free Class Booking Form
          • Free class priority entry fee
          • FREE Class Orientation
      • Lessons >
        • Schedule of Group Lessons
      • Language levels
      • Modes of Study
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Online learning
    • Online Learning Options >
      • Code of Practice for Online delivery
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • About Live Online Learning
    • About Mixed Mode Learning
    • About Hybrid Learning
    • Foreign Language Lessons Online
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH
      • The CELTA info pack >
        • CELTA dates
        • CELTA fees
        • Possible CELTA timetables
        • The Online CELTA
        • The Face2Face CELTA
        • The Mixed Mode CELTA
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Delta Application
      • The Delta application fee
      • About the Delta application fee
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office on Zoom
    • Book an appointment
    • Enquiry about lessons and exams
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons

Privacy Policy 

Welcome to the ELH Privacy Policy 
When you use ELH, you trust us with your information. This Privacy Policy is meant to help you understand what data we collect, why we collect it and what we do with it. This is important; we hope you will take time to read it carefully. And remember, you can ask to see the information we have about you and ask us to change, cancel or erase this when appropriate to protect your privacy and security.


Privacy Policy
Last modified: 12th May 2021 
There are many different reasons why you might wish to contact ELH and why we may need information about you in order that we can consider how best we can deliver our services to you. You may contact us:
  • To enquire about the services we provide eg corporate courses, teacher training, exams, EFL courses, homestay accommodation, airport transfers and to request for further information
  • To book an initial assessment and/or consultation
  • To register for courses 
  • To register for an exam 
  • To enquire about jobs 
  • To express an interest to become a homestay provider 
  • To express an interest to become an agent for ELH
  • To enquire about collaborative activities between ELH and your company or organisation
When you share information with us, for example by giving us your personal details (name, email address, telephone number) we are able to contact you and give you the information you require. 
If you join our school and start to use our services, we will retain this information and may also need additional information from you and because of this you need to be clear about how we will use your information and the ways in which you can protect your privacy.

Our Privacy Policy explains:
  • What information we collect and why we collect it.
  • How we use that information.
  • The choices we offer, including how to access and update information.
We’ve tried to keep it as simple as possible, but if your English is not very good and you do not understand please ask us to explain. Your privacy matters to ELH so please take the time to get to know our practices – and if you have any questions please let us know.

Information that we collect
We collect information to provide a better service to everyone who contacts us. 
We collect information in the following ways:
  • Information you give us when you make an initial enquiry. You may contact us by phone, email, via our website or just by walking into the ELH office to find out more about our services. At this point you may give us some personal information, such as your name, email address, telephone number, so that we can contact you and send you the information you require. This personal information will be stored on our initial enquiry form, which is a paper document, and your email will be stored on the ELH office email address when we email you information following your initial enquiry.  
  • Information you give us when you choose to access password protected pages on our website When you log in so that you can access password protected pages on our website you will give us your name and email address which will be stored on our website.  
  • Information you give us when you access our services. When you decide to register with ELH and/or work with ELH we will ask for further information which we will collect from you. Depending on the services you require from ELH we may ask you to fill in one or more of the following forms:
  • Student registration form
  • Student Visa form
  • Student Accommodation form
  • CELTA application form
  • Delta application form
  • Agent application form
  • Homestay provider application form
  • Parental Consent form
  • Job application form
  • Free class registration form
  • Examination Registration form
  • Assessment form: Placement test - Initial enquiry form

Information we collect when you join ELH as a student, agent, staff member, corporate client, homestay provider, in addition to information we obtain about you from agents or company representatives may be associated with your ELH Account  When information is associated with your ELH Student Account, we treat it as personal information. For more information about how you can access, manage or delete information that is associated with your ELH Student Account, visit the
Transparency section of this policy.



How we use information that we collect
We use the information we collect from you to provide, maintain, protect and improve our services to you, to develop new services and to protect ELH and our users. We also use this information to give you information and advice that is more relevant to you and your specific needs. 
We may use the name that you provide in your ELH Account across all of the services we offer that require your ELH Account. In addition, we may replace past names associated with your ELH Account, so that you are presented consistently and accurately in our records. 
We will respect the choices you make in your ELH Account 
When you contact ELH, we keep a record of your communication to help solve any issues you might face. We may use your email address to inform you about our services, such as letting you know about upcoming free classes, discounts and special offers. 
We will ask for your consent before using information for a purpose other than those set out in this Privacy Policy.
ELH processes personal information on our server in the UK and on google drive. 

Transparency
People have different privacy concerns. Our goal is to be clear about what information we collect, so that you know what we need, how it is collected, where it is kept, how it is used and why we need it. You may also be able to choose if you would like us to retain your information in certain instances. 

Information that we share
We do not share personal information with companies, organisations and individuals outside of ELH unless one of the following circumstances applies:
  • With your consent
    • We will share personal information with companies, organisations or individuals outside ELH when we have your consent to do so. We require opt-in consent for the sharing of any sensitive personal information.
      • Sensitive personal information - This is a particular category of personal information relating to confidential medical facts, racial or ethnic origins, political or religious beliefs or sexuality.
  • For external processing
    • We may provide personal information to UKVI, the British Council, ISI oversight, EnglishUK, Cambridge Assessment English or other trusted businesses or persons to process it for us, based on our instructions and in compliance with our Privacy Policy and any other appropriate confidentiality and security measures.
  • For legal reasons
    • We will share personal information with companies, organisations or individuals outside ELH if we have a belief in good faith that access, use, preservation or disclosure of the information is reasonably necessary to:
    • meet any applicable law, regulation, legal process or enforceable governmental request.
      • Eg Like other Accredited language schools ELH regularly receives requests from the UKVI, the British Council, ISI oversight and EnglishUK to give them information about students who study with us, agents and companies that work with us and homestay providers. Respect for the privacy and security of data that is kept by ELH underpins our approach to complying with these legal requests. We will always review each and every request, regardless of type, and we may push back when a request appears to be overly broad or does not follow the correct process. 

Information security
We work hard to protect information held by ELH from unauthorised access or unauthorised alteration, disclosure or destruction. In particular:
  • We use Gmail and GoogleDrive to store student information securely. This information can only be accessed by ELH admin staff and Elh teachers on a need to know basis.  
  • If we need to store paper documents with student information, we do so in a safe lockable location. 
  • Certain student information such as names, nationalities, contact details of students which are stored on the ELH GoogleDrive may be shared this with ELH teachers or BC, ISI, UKVI inspectors.   
  • We review our information collection, storage and processing practices, including physical security measures, to guard against unauthorised access to systems.
  • We restrict access to personal information to ELH employees, contractors and agents who need to know that information in order to process it for us and who are subject to strict contractual confidentiality obligations. They may be disciplined or their contract terminated if they fail to meet these obligations.

When this Privacy Policy applies
Our Privacy Policy applies to all of the services offered by ELH 

Compliance and cooperation with regulatory authorities
We regularly review our compliance with our Privacy Policy. When we receive formal written complaints, we will contact the person who made the complaint to follow up. We work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding the transfer of personal data that we cannot resolve directly.

​Changes
Our Privacy Policy may change from time to time. We will not reduce your rights under this Privacy Policy without your explicit consent. We will post any Privacy Policy changes on this page and, if the changes are significant, we will provide a more prominent notice (including, for certain services, email notification of Privacy Policy changes). We will also keep prior versions of this Privacy Policy in an archive for your review.
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STAY IN TOUCH
English Language House can accept students who need a short term study visa of up to 11 month to study English Language in the UK.   
English Language House is on the UK Register of Learning Providers:  UKPRN number: 10030742

E L H LIMITED - Company registration no: 3965199

ABOUT_ENGLISH_LANGUAGE_HOUSE
​
The ELH story               
Why Study at ELH               ​              
The Social Programme       
What Our Students Think                     
News &. Views      Safety&Suitability.Criteria.for.Offsite.Class.Admin

FEEDBACK               
Students           
Accommodation
Staff                           
Homestays
Corporate
ELH TERMS AND CONDITIONS              T&Cs.for.Students              ​
 T&Cs.for.Agents/ETOs              T&Cs.for.Homestay.Providers
T&Cs.for.Exam.Candidates                          

POLICY DOCUMENTS               
​Safeguarding               
​
Health & Safety              
Data Protection               
Prevent
Privacy Policy               
Privacy Notice               
Transparency Policy             
Record Retention               
​Complaints Procedure             
Equal Opportunities 
​Mobile Phone Policy
USEFUL INFORMATION             
Application Procedure for English Language students                ​
How to book a course-an exam-a trip or activity homestay etc               
Staying safe abroad 
Level Chart     
​
Test your English             
Information for students who need a visa to study English in England               
What's On ​                           

INFORMATION FROM THE DEPARTMENT OF EDUCATION               Keeping_children_safe_in_Education

Copyright English Language House
​important information
  • Home
    • About English Language House >
      • The ELH Story
      • Our Teachers and Staff >
        • Careers >
          • English Language Teacher
          • CELTA Trainer
      • Our Students >
        • Gallery >
          • at StudyWorld 2017
      • Our Social Programme >
        • Milton Keynes 50th Birthday
        • Play your Shakespeare
        • What's on next
      • Why study with ELH? >
        • What we Offer
        • Testimonials
      • Term Dates
      • Dates we are closed
      • Directions to ELH
      • News and Views >
        • Covid news and updates
    • About Milton Keynes >
      • The Town of MK
      • Accommodation in MK
      • Jobs in Milton Keynes
    • About the Open Examination Centre
    • How to Join >
      • How quickly can improve your English
    • The Elh Blog
  • English Courses
    • How to join an English programme
    • English Programmes >
      • Classes >
        • Description of classes
        • FREE Classes and how to join >
          • Free Class Level test
          • Free Class Booking Form
          • Free class priority entry fee
          • FREE Class Orientation
      • Lessons >
        • Schedule of Group Lessons
      • Language levels
      • Modes of Study
      • Tutorials
      • Prices >
        • Face2Face Prices
        • Live Online Prices
    • English for Under 18s >
      • Junior Summer School
    • English for Corporate Clients >
      • Corporate client enrolment form
      • Corporate Learner needs analysis
      • ONA Organisational needs requirement form
    • English at Home
  • Online learning
    • Online Learning Options >
      • Code of Practice for Online delivery
    • E-Learning and how to join >
      • E-learning enrolment form
      • Troubleshoot e-learning
    • About Live Online Learning
    • About Mixed Mode Learning
    • About Hybrid Learning
    • Foreign Language Lessons Online
  • Teacher Training
    • How to apply for the CELTA >
      • CELTA Application Form
      • CELTA Pre Interview Task
    • CELTA >
      • About the CELTA at ELH
      • The CELTA info pack >
        • CELTA dates
        • CELTA fees
        • Possible CELTA timetables
        • The Online CELTA
        • The Face2Face CELTA
        • The Mixed Mode CELTA
      • CELTA Open Day >
        • Book a CELTA open day
      • CELTA interview >
        • CELTA interview
        • CELTA at interview checklist
        • CELTA at interview task
        • Interviewer's checklist
      • CELTA feedback >
        • CELTA mid course feedback form
        • CELTA End of Course Feedback Form
    • Delta >
      • Delta Application
      • The Delta application fee
      • About the Delta application fee
    • CPD and Teacher Training
  • Exam Centre
    • How to Book an exam >
      • Exam Entry Form
    • The Open Examination Centre >
      • Exam Dates
      • Exam Fees
      • Exam Day Useful Tips
      • Exam Safety & Security
      • Trinity Exams >
        • Trinity English Exams
        • Trinity Exams at Elh
        • Trinity Exam fees
        • Trinity SELTS preparation Courses
    • The Delta Exam >
      • Delta exam dates
  • Information
    • ... for Students >
      • How to join English lessons >
        • 2023 NEW Student Registration Form
        • Parental Consent Form
        • Student Level test
        • Terms and Conditions >
          • T&Cs4 Students
          • T&CS Exam Entry + GDPR
          • CELTA T&Cs
          • T&Cs for Online
          • T&C4HomestayProviders
        • Policy documents
      • How we work >
        • Code of Conduct
        • Complaints procedure
        • Rules for f2f Students
        • St attendance & achievement
        • Location and health declaration form
        • Disclaimer - Covid 19
      • Offers and Discounts >
        • Special Offers
        • Discounts
      • Accommodation >
        • Accommodation in MK
        • Accommodation in homestay
        • Information for students who want homestay
        • Pay for your homestay
        • Accommodation Form
      • Information for Visa Students >
        • Visa form
        • Advice for Visa students
      • New Student Induction >
        • How to conduct a New Student Induction
        • Student Welcome Pack
        • New Student Quiz
        • How to log into your email
        • How to use Zoom
      • Student Questionnaires >
        • Yellow Feedback Form
        • Student Feedback Questionnaire
        • Homestay Student Feedback
    • ... for Parents >
      • Care of Under 18s
      • Welfare policy for Under 18s
      • parental consent form
    • ... for CELTA / Delta Trainees
    • ... for Agents >
      • How to join ELH as an agent >
        • Agent Application form
        • Agent T&Cs and Renewal
      • How to introduce a student to ELH >
        • Your Students' Journey
        • Student Introduction Form:
    • ...for Exam Candidates >
      • Exam Safety Notice for Candidates
    • .... for Companies and Schools >
      • Courses for groups
      • Training provision for schools
    • .... for Homestay providers >
      • How to Join our Homestay Providers
      • Homestay Provider Application Form
      • Homestay Provider Annual Renewal Form
      • Homestay availability
      • Homestay Provider Questionnaire
    • ..... for Staff >
      • Zoom invitations to lessons
      • Docs for Staff
  • Contact
    • The Elh Office on Zoom
    • Book an appointment
    • Enquiry about lessons and exams
  • Pay
    • The Course Fee
    • The Examination Fee
    • The Registration Fee
    • The Visa Admin Fee
    • The Booking fee
    • Taster Lessons